How To Improve The Patient Waiting Room Experience

Do you want to improve patient wating room experience?

You might have tried new furniture, relaxing music, or maybe even something for the kids; all of these are great, and effective in their own way, but the MOST effective way to improve patient experience is through the TV.

9 out of 10 waiting areas have a TV.
If you’re one of those nine, this article is for you. If you’re the 1 in 10 that doesn’t have a TV, definitely consider getting one; a good, rightly-sized television for your wall costs a lot less than you might think — but beware of anything saying FREE TV FOR MEDICAL OFFICES.

How Does TV Improve Patient Waiting Room Experience?

It doesn’t — not on its own. You need the right technology to truly improve patient experience; cable and satellite TV just isn’t enough. In fact, traditional TV services actually do more harm than good. The list of reasons why it’s a bad idea is too long for this article, however you can read about the top 3 reasons here. It all boils down to a custom TV network being the wiser, more strategic choice when it comes to waiting room television.

Did You Know? Hospitals, urgent cares, and dentists are steadily moving away from cable in favor of custom TV networks.

Custom TV software that’s specifically designed for waiting areas are built with your visitors, and your brand, at heart; whereas cable and satellite was only ever built for the home setting. It isn’t, and was never, a fit for medical offices. What makes custom television work so well are the features that come with it. Features such as entertaining content, games & trivia, and educational programming do wonders to improve the patient waiting room experience.

What can a Custom TV Network do for your Medical Office?

Custom TV networks go above and beyond delivering fun and interesting content to your visitors; it’s a safe and effective way to communicate with your patients. Customizable TV programming can be made to split the screen into content + side messaging — where visitors will anything you upload from ads promoting services, to important reminders.

Custom TV networks are a great way to gently remind visitors to wash their hands and practice social distancing!

This is an effective strategy because people are naturally drawn to the TV. If you put a different message on a big sign, a poster, and a TV — you can bet that most people would be able to tell you what was on the television. TVs are engaging, and guaranteed to get noticed. More importantly, when you mix your messaging with videos that are entertaining, viewers are going to be a lot more receptive to what you have to say in addition to creating a better patient waiting room experience.

Getting Started with your Custom TV Network

The more you know, the better — that goes for just about everything, and double for custom TV networks. The best advice when it comes to shopping is to AVOID anything that claims to be “FREE TV FOR WAITING ROOMS.” If you’d like to know why you should avoid these services, you can read all about the top five reasons here. You should also be careful about signing lengthy contracts. Not all contracts are bad, but you should always know exactly what you’re getting; it’s hard, if not impossible to back out of most contracts.

It’s Relevant TV is the best place to start if you’re new, or serious about improving the patient waiting room experience at your medical office. Chat with the TV experts at if you have any specific questions, or call and schedule a meeting with them for a closer look at the technology itself. Finding the right TV for your waiting area doesn’t have to be complicated; take your time, do your research, and talk to whomever you can about features.

Below are some additional articles that might help your search for a custom TV network:

What Makes the Best Waiting Room TV Software the Best?

Top 3 Waiting Room TV Services for Medical Offices

Top 5 Features to Look for in Medical Waiting Room TV Software

TV Packages For Your Business or Medical Office | It’s Relevant TV

It’s Relevant TV offers businesses and medical offices TV packages that are perfect for lobbies and waiting rooms. More than just TV, It’s Relevant lets you communicate with your visitors in new and effective ways that cable simply can’t hold a candle to. IRTV is the future of waiting area TV, and the technology couldn’t be easier to use. If you’re like a lot of business owners reading this and just want to learn more about TV packages for your business or medical office; visit It’s Relevant TV’s website and schedule a call, or chat with the TV experts there if you have any questions.

What to Look for in the Best TV Packages

Obviously, the best TV package for your business or medical office is going to include TV; but it’s the kind of TV, and the way that it’s packaged, which makes all the difference. Short-form content, not 22-minute shows or channels with hours-long movies, is what you should focus on getting.

Here are some of the reasons why traditional cable and satellite TV don’t work:

1.) Your visitors aren’t there to watch TV. They might be watching it while they wait, but that’s not why they’re there. No one has time for anything that long when they’re eating, waiting in line, or waiting to see the doctor. The time that your visitors are waiting is invaluable; you should be taking advantage of that opportunity by using the TV — which they are watching, to communicate with them. The best TV packages allow you to upload your own personal messages for visitors-in-waiting.

2.) One-single channel doesn’t make everyone happy. Whether it’s sports, a talkshow, or the news, there’s always going to be someone who wants to change the channel because he or she doesn’t like what’s on. Changing the channel isn’t practical, since all you’re doing is turning the hourglass over; your visitors’ interests are diverse, and your TV’s content should reflect that. The best TV packages feature varied content, which is automated, and short enough that anyone who doesn’t like what’s playing doesn’t have long to wait until something better comes on.

3.) Cable & Satellite TV don’t give anything back. You get what you pay for, and that’s basically all you get; access to a few channels that are saturated with competitive ads  that you can’t stop from showing up on your TV. The best TV packages come with features designed with your visitors, waiting area, and brand in mind.

A Closer Look at It’s Relevant TV

It’s Relevant TV is the best place to start looking if you’re serious about a custom TV network for your business or medical office. Schedule a call with It’s Relevant for a closer look at the technology, or chat with the TV experts here for more information about the features that make IRTV unique, and the best business TV software on the market.

The Best Digital Signage App For Your Business | It’s Relevant TV

Looking for a dynamic way of communicating with your visitors? Look no further than your TV! The market is FULL of digital signage apps, promising so many things that it can get a bit overwhelming! Most often for “FREE” — don’t fall for it! This article is about pushing all of those options aside and presenting you with the best digital signage software on the market. The solution that’s the best is the best because it’s not just digital signage. It’s called It’s Relevant TV, and we’re going to delve into why it’s the best business TV service.

What makes the Best Digital Signage App the “Best?”

The features. The measure of a good signage app is what it brings to the table; specifically what it does for your visitors, and what it does for your business as a whole. It’s Relevant TV is the best because of how closely it resembles cable TV, and how it doubles as an effective marketing tool.

In short? It’s TV designed specifically for businesses.

It comes with none of the things you hate about cable. Viewers feels like they’re watching real-live television when they watch It’s Relevant TV. Pairing your messaging with entertaining content ensures that your message is not only noticed, but it has a higher chance of being well-received.

Content is key. A digital “sign” or “message board” isn’t enough if you’re really going for results; which is all that a lot of these “free digital signage apps” are offering.

FACT: People are more receptive towards marketing messages when they’re in a good mood.

Nothing puts people in a good mood quite like entertaining videos. It’s Relevant TV’s media library contains over half-a-million videos, which are organized into about 50 categories you can pick and choose from; you won’t find a business TV service with more diverse, and entertaining content.

How does a Digital Signage App Improve your Business Itself?

The most basic way is by empowering you to deliver important messaging to your visitors via the TV. That’s where most of these free digital signage apps stop — but it’s like you just read; that messaging just isn’t effective unless it’s paired with something that gets your audience to look at the TV in the first place. In the case of It’s Relevant, the service comes with features designed to do more than just communicate with your visitors.

It’s has features designed to encourage engagement, and help move your business forward.

Features like real-time social media integration,  allows you to display your most recent Facebook Twitter, or Instagram posts directly on the TV by connecting your accounts to the system. The technology is 100% safe, with visitors only seeing posts made by you or your staff. When it comes to generating more followers on social media, you couldn’t ask for a better marketing tool from a business TV service.

TV services should offer more, not just the bare minimum.

Finding the Best Digital Signage App for your Business

There is no all-around “best” TV software for businesses; there’s only your business, and your business’ specific needs. If you’re serious about finding the signage app that’s right for you, it’s important to do your research. Too many business owners get locked into long contracts before realizing the TV software they chose isn’t what they thought it was, or that it came with a catch.

Schedule a demo, request a call, or chat with representatives before making a decision.

The mark of a good service provider is one who’s happy to accommodate all of the above. You want to pick a provider that is there to work with you. You want someone who is available to chat with, answer questions, and set up meetings to show you the technology firsthand. Digital signage apps can really help grow your business if you partner with the right provider.

Remove Competitive Ads From Your Business | It’s Relevant TV


Removing competitive ads from your business is a difficult task, however the right technology makes it easy. This article will provide you with a strategy to get rid of competitive ads for good — specifically from your business’ TV. For a closer look at the software that makes it all possible, click here.

Where Are Competitive Ads Coming From?

9 times out of 10 it’s your business’ TV.

Whether you’re a restaurant with TV in your dining area, a car dealership with a TV in your lobby, or even an urgent care center with a TV in your waiting room; by using cable or satellite, you’re inviting competitors’ ads into your locations. What’s worse, the reality is that you’re paying to have those competitive commercials playing on your television!

Turning off the TV isn’t the answer, better TV is.

If you’re still paying that cable or satellite company a monthly subscription, the best thing you can do for your business is cut cable, and replace it with a custom TV network. A custom TV network will not only remove those unwanted ads, the right one will let you block out any future content that you, or your visitors, don’t approve of; which is great if you’re keen about acting on feedback.

Choosing the Right Custom TV Network for your Business

A quick Google search will show you that there’s no shortage of options to choose from. Keep in mind; the top 3 things to look for when shopping for business TV software are: engaging content, an easy-to-use management system, and an inexpensive cost. You can read more about those 3 points, and why they’re important, in this article.

The right custom TV network will have features designed to move your business forward.

A cable TV replacement is one thing, but finding television software that doubles as a marketing tool is your real goal. Some of the best features to keep in mind while you’re shopping: the ability to upload your own messages to communicate with your visitors, live social media integration to generate more followers on Facebook, Twitter, or Instagram, and vast amounts of entertaining content to improve visitor experience.

Start your Search with It’s Relevant TV

It’s Relevant TV is the most feature-rich TV software for businesses on the market; featuring all-of-the-above, and more. Chat with the TV experts at if you have any questions; or schedule a meeting with them to see the technology firsthand. Custom TV networks are the future of business television, with more and more business owners making the switch.

QR Codes On Your Business or Medical Office TV | It’s Relevant TV

Looking to experiment with QR codes in your business or medical office? New waiting room TV technology lets you put QR codes directly on your TV. Better than signs or posters, the TV attracts your visitors’ attention like nothing else; it’s the best place to put something that you want to get noticed. However, putting an interactive QR code on your TV isn’t possible through cable or satellite.

Embracing new technology means doing away with the old, which is a good thing. An alarming amount of business owners aren’t aware that better alternatives to cable are out there. They’re missing out on features that could be generating more revenue and bringing in new customers; or in the case of medical offices- patients.

Are You Using cable or satellite TV? Here are the Top 10 Reasons to Cancel.

It’s Relevant TV is the secret ingredient that’s missing from your waiting area. However, if you’re new to the idea of using a custom TV network instead of cable, we recommend that you read this article; it’s a great introduction to the technology that’s changing the way people view business TV.

QR Codes, Social Media, and More on your Waiting Area TV

QR codes first became widespread all the way back in 2002 when mobile phones were given apps with a QR code-reading feature. Since then, its popularity fizzled out for some period of time; but just recently, they’ve started making a comeback as most native camera apps include an easy to use QR reading feature. If reading this article is any indication, you’re interested in integrating QR codes into your business or medical office. The question is “how?

As you might have already guessed, our answer is the TV.

Your waiting area TV is the best tool you have to get your messaging noticed, which includes QR codes. It’s Relevant TV features the ability to upload your own side images, which play alongside entertaining content that is designed to make viewers more receptive to your messages. Whether it’s ads, promotions for services, or friendly reminders, you have the freedom to put up as many as you want. The images rotate, therefore all of your messaging gets to shine; throw an image with a QR code on the TV and visitors-in-waiting can scan it.

Is your business or medical office on Facebook, Twitter, or Instagram?

It’s Relevant lets you link your TV to your social media accounts with its live social media integration. However great your posts are, most get unseen; displaying your posts on the TV for visitors to see is a great way to show them what they’re missing and generate more followers.

Getting Started with It’s Relevant TV

Visit to schedule a call to get started, or request a demo to see the technology firsthand. If you’re serious about creating a custom TV network for your business, chat with the TV experts at It’s Relevant — however big or small your lobby or waiting room is.

Digital Waiting Room Displays | Restaurants, Medical, Dental, Automotive

Digital waiting room displays are steadily replacing cable and satellite TV in businesses and medical offices across the country. If you’re in the market for a digital signage solution for your waiting room, there are a few important things you should know before signing a contract. This article will highlight some of those things, with the goal of helping you make an informed decision when it comes to settling on the digital display that’s right for your waiting room.

Digital Waiting Room Displays: What to Look Out For

First and foremost; if this is for your waiting room, you want a solution that will entertain your visitors, or otherwise distract them from the wait. Entertainment is really the key thing here — nothing makes time go faster than getting immersed in something fun or interesting.

Live wallpaper solutions are not fun, nor are they that interesting

You’ll find, or may have already seen, digital displays that are simply a collection of scenic pictures. Some are animated, whilst others are static images in a slideshow. They might look nice on the surface, but set a timer for 15 minutes and keep watching that endless sunset, or sandy beach, until it rings. The 15 minutes will probably feel more like 30.

The bottom line: It’s boring.

Boring your visitors is not helping make them feel comfortable. Waiting experiences can be dreadful, that’s why putting something entertaining on the TV goes a long way.

The Best Digital Waiting Room Displays Resemble TV

Businesses and medical offices have traditionally put cable TV in their waiting rooms because people like watching television; and because what else would you put on the TV? The former is still true, and for the longest time so was the latter. But now, today, there are plenty of cable alternatives that are a better fit; whether you’re running a business, or managing a medical office.

People like watching television, but television just doesn’t work in a waiting room.

It doesn’t work for a lot of reasons; competitor ads, complaints about the news, visitors constantly asking to change the channel — or even the fact that most shows/movies are well-over the time that most people spend waiting. It’s no good no matter which way you look at it, but you probably already know that.

The best digital waiting room displays resemble TV; never settle for a service that’s just a programable slideshow, or a digital ad-scroller. Programming your TV to feature ads, sales, or otherwise important messaging is great — but you don’t need the whole screen for it. More than a digital display, what you want is a custom TV network for your waiting room.

FACT: People tend to ignore ads/messaging, regardless of the platform, unless that ad is paired with something that’s of interest to them.

Why a Custom TV Network?

A custom TV network combines the best aspects of television and digital signage. The messaging that you would normally dedicate a whole TV to is instead played alongside fun and interesting videos that visitors genuinely enjoy watching. Those videos get visitors to notice the TV, and the entertaining content puts them in a good mood; which makes them more receptive to your messaging.

A great custom TV network is more than just TV + digital signage.

But the best waiting room TV software has variety, gives you control, and boasts brand-oriented features that are designed to move your business or medical office forward. These are the top features you should be looking for in your TV system.

It’s Relevant TV: The Best Waiting Room TV Software

It’s Relevant is everything you’d expect from forward-thinking waiting room technology. It has variety; featuring over half-a-million licensed videos organized into 40+ categories. It gives you control; allowing you to block unwanted content, upload your own personal videos, and custom-tailor your messaging with an easy-to-use management system. Finally, it comes with brand-oriented features to help drive your business or medical office forward; features such as social media integration, and a dedicated client success manager who’s there to help you strategize and use the system to its fullest potential.

Chat with the TV experts at if you have any questions about creating a custom TV network for your locations.

Waiting Room TV Programming For Businesses | It’s Relevant TV

Looking for a waiting room TV service for your business?

If you’re currently using cable or satellite TV, you’re probably reading this because you’re interested in something better. When it comes to either, you’re inviting risky elements into your business that you have no control over. What’s worse, is that you’re paying good money for these problems. Cable TV belongs at home, that’s what it was made for. Business TV should cater to, and improve, the needs of businesses; things like marketing, visitor experience, customer retention, and repeat business.

It’s Relevant TV features 40+ categories of content, including games & trivia, and the ability to mix in your own personal videos. More than just great programming that your visitors will enjoy watching, It’s Relevant comes with features that are designed to help your business itself. These features include free adspace to promote your brand and services, keyword blocking to keep specific content from showing up on your TV, and social media integration to display your most recent posts and generate more followers on social media.

Read: “Top 10 Reasons to Cancel Cable or Satellite TV in your Business.”

Your Business, Your Brand, Your TV

It’s Relevant TV is all about you and your brand, and using the TV to generate success for your business. If you put something on the TV, your visitors are going to see it; no question about it. It’s Relevant TV’s free ad space draws attention to your business’ services, sales, and promotions by putting them on your TV. Visitors are proven to be more receptive to marketing messages when they’re played alongside entertaining content. The reason is simple; fun and interesting videos put people in a good mood. When people are in a good mood they’re more likely to react positively to things — even your ads.

Customizable Waiting Room TV Programming

It’s Relevant TV is 100% customizable when it comes to its content. You simply choose from a list of 40+ categories that you think your visitors will enjoy watching, and the fully-automated system does the rest; pulling from a library of over half-a-million videos. Every piece of content is screened by live human beings to make sure that everything is safe and family-friendly. However, if there’s ever a topic that you don’t want playing on your TV, It’s Relevant comes with a keyword block feature that prevents videos with specific words from showing up. Unlike with cable or satellite, you’re in complete control of your waiting room television.

Your Social Media Displayed on your TV

Is your business on Facebook, Twitter, or Instagram? It’s Relevant gives you the option to display your most recent social media posts directly on your TV. Visitors-in-waiting will get to see things; promotions, support for organizations, or even funny images, that they otherwise wouldn’t have seen because they’re not following you on social media. This is not only great because your posts are getting more traction, but you’ll generate more followers in the process.

Waiting Room TV Programming: Getting Started

Chatting with the TV experts at is the best way to get started if you’re serious about a custom TV network for your business. Whether you’re ready transform your TV right now or still have questions about the technology — the people at It’s Relevant are there to help.

Patient Education Videos for Hospitals, Dentists, and Urgent Care Clinics

Patient education videos are a great way for hospitals, dentists, and urgent care clinics to communicate with their visitors. However, you might surprised to discover that a lot of doctors are approaching these videos the wrong way. This article highlights the #1 classic mistake administrators make when it comes to patient education videos, and suggests where you can get the best content for your waiting room television. Click here for a closer look at the technology you should keep in mind while reading this article.

Related: “Waiting Room TV Software for Hospitals, Urgent Cares, and Dentists

The most Common Patient Education Pitfall

Related: “Tips on the best Patient Education Videos for your Waiting Room TV

There’s a few misconceptions when it comes to patient education videos, but one in particular takes the cake. The most common pitfall that doctors and office managers fall into, is a notion that medical-related videos should be the standard go-to for waiting room television. You see this everywhere you go with other types of media; i.e. tooth-related signage at the dentist, or animal-related magazines at the vet. It’s there to the point that you expect it — it’s a sort of “industry expectation.” These thematic expressions are great for atmosphere and reminding people where they are, but a problem occurs when you try and extend those themes to your waiting room TV.

Fact: Visitors don’t find medical content all-that interesting!

have you ever talked to your patients about it? The truth is, most people find it kind of gross, or unsettling. Regardless of how educational it is, or how important the message is, people just likely aren’t going to appreciate it if it’s all you are showing them. In the end, your medical office pays the price; patient experience goes down despite a good, honest attempt to educate your visitors on X, Y, or Z.

Suggested Article: “Patient Education & Engagement for your Waiting Room TV

Patient Education Videos: The Middle-Ground

Make no mistake — educational videos and other medical-related content have their place. However, both are best utilized when paired with videos that are fun, interesting to watch, or entertaining. For that, you’ll need a custom TV network that brings the two together.

Related: “The Best Waiting Room TV Software for Medical Offices

Custom TV networks are the future of waiting room television. For the exact reasons listed earlier in this article, you want to avoid any service that is strictly-medical. However appealing those service providers make it sound, don’t fall for it. Always remember that your patients come first, and what you decide to put on your waiting room TV should reflect what you think they’ll enjoy most. Find a TV service that has the best content and the ability to upload your own videos — double-check any health associations you’re a part of; they might have a library of videos that are free-to-use. If you can cross that off your list, then all you need the entertaining content to balance out the medical.

Browse: “Top 3 Waiting Room TV Services for Medical Offices

Where to Find the Best Content

It’s Relevant TV has the best and most diverse library of content on the market. If you have your own collection of medical videos to mix in, or at this point aren’t worried about showing health-related content — then It’s Relevant TV is the best fit for your waiting room; especially if you’re looking to modernize things.

Content isn’t everything though, it’s one of several key parts. There’s a long list of features to look for when shopping for custom TV networks. The following article: “Top 5 Features to look for in the best Medical Waiting Room TV,” should give you a good idea as far as what to expect from waiting room TV software. Otherwise, you can chat with the TV experts at if you have any questions.

Waiting Room Information Screens | It’s Relevant TV

It’s Relevant TV creates waiting room information screens for hospitals, dentists urgent care clinics, and medical specialists in general; additionally serving restaurants, gyms, salons, and car dealerships as well. Whether you’re currently using cable, satellite, Netflix, or DVDs; reading up on alternative solutions for waiting room television is a great step in the right direction.

Warning: Playing DVDs, Netflix, or Hulu in your waiting room violates most ToS and is illegal. Read this article for more details.

Waiting room information screens are the future, and It’s Relevant TV is paving the way forward with its custom TV networks. If you’d like to know what a waiting room information screen powered by It’s Relevant could mean for you, chat with the TV experts at, or schedule a call with them for a tour of the technology.

IRTV: The Best Waiting Room Information Screens on the Market

It’s Relevant TV stands out as the most feature rich when compared to similar products. First off, the technology is managed with an easy-to-use system, which can be controlled from any computer or smart device — at any time. Any ads, messages, or personal videos that you upload will show up on your TV, and play alongside the fun and entertaining content that It’s Relevant provides.

It’s real TV that you control.

Unlike other services, It’s Relevant is NOT a looping playlist. Instead of several minutes worth of videos, IRTV features over half-a-million pieces of content; making it one of the largest libraries of licensed short-form content in the world. Each video is screened by human beings to ensure that everything is 100% family-friendly and safe for your waiting room.

Put Social Media on your Waiting Room TV with It’s Relevant

It’s Relevant TV features the ability to display your most recent Facebook, Twitter, and Instagram posts right to your TV. It’s a great way to get more followers on social media, and there’s no risk of any negative comments showing up with your posts. Live social media integration is one of the best features to have on your waiting room information screen; however it’s unique to It’s Relevant TV.

Getting Started with It’s Relevant TV

Visit and talk to the TV experts there about what you’re looking for in your waiting room TV. They’ll answer any questions you have and help you strategize; however scheduling a demo and getting a firsthand look at the features themselves is the best way to experience the technology.

The Best Hospital TV System For Patients | It’s Relevant TV

If you’re looking for a hospital TV system to create a better, more meaningful experience for your visitors, then It’s Relevant TV is your best bet. Centered around patient experience, It’s Relevant has all of the features you could ever hope to find in good, quality hospital TV software.

Tip: Don’t be tempted by “Free TV Services.” Here’s 5 reasons why.

Visit for a closer look at the technology. Chat with the TV experts there if you have any questions, or schedule a call with them if you’re looking to get started right away.

What Makes It’s Relevant the Best Hospital TV System?

First and foremost; It’s Relevant sets itself apart from other hospital TV systems with its incredibly vast selection of fun and interesting content. With over half-a-million videos, IRTV has one of the world’s largest libraries of licensed short-form content. Each and every piece is screened by live human beings to ensure that everything is safe, and family-friendly. Additionally, in the event that there are specific things you’d like to block out of your TV, It’s Relevant features keyword blocking. This proprietary technology allows you to block any videos with that keyword spoken in them from showing up on your TV.

How does that compare to other TV systems?

Other services will only go as far as presenting clients with preloaded playlists, or 30 minutes to 2 hours of the same looping videos as their answer to “entertaining content.” It’s not entertaining; it’s repetitive. This kind of solution is shoddy, and ultimately does more harm than good in the end. Most people shopping for hospital TV systems aren’t sure what to expect, or even look for; therefore they don’t think twice about these cheaply sewn-together, or supposedly-free TV services.

Related: “Top 3 Things to look for in your Waiting Room TV Software.

Good content is the foundation of a good TV system; but what truly makes It’s Relevant the best hospital TV system on the market is how feature rich it is.

A Closer Look at It’s Relevant TV’s Top Features

Does your hospital have accounts on Facebook, Twitter, or Instagram? If so, you can display your most recent posts directly on the TV with IRTV’s social media integration. This is done in a way that’s totally safe; there’s no risk of negative posts or comments showing up on your TV. The process is fully-automated; meaning that you don’t have to do anything except link your accounts to the TV system. There’s no better way to generate more followers on social media by showing visitors what they’re missing. Additionally, it’s a great way to raise awareness for upcoming events or organizations that your hospital supports.

Other services attempt to boast this feature, however their approach often leaves something to be desired. Instead of a fully automated system handling things for you; their solution is for you to take a screenshot of your post, and upload it to the system. The end result looks as ridiculous as it sounds, and it doesn’t prevent negative comments from showing up on your TV.

It’s the mark of a service provider that favors Quantity > Quality. It’s cutting corners and advertising features that are undeveloped.

It’s Relevant TV’s Strategic Approach to Customer Support

It’s Relevant features a unique approach to further helping its clients. Instead of an arbitrary customer support email or phone number, users are assigned a dedicated client success manager. A client success manager ensures that you’ll always be connected with someone who knows you, and knows your hospital. You won’t need to explain your problem multiple times, to multiple people.

Having a go-to person you can rely on — whose name you know — brings customer service to a whole new level.

More than just a general support staff, It’s Relevant’s client success managers are strategic thought partners. Because they know not just the system, but your industry inside-and-out. They are there to guide you, and provide you with the best strategies and practices to help you succeed.

Patient Education & Engagement

Patient education is great, but there’s a trick to it.

The biggest pitfall that hospitals fall into is wanting to put just medical content on the TV. There are TV systems out there solely dedicated to medical content because of hospitals who are adamant about what they want, and without talking to their patients they don’t realize it’s a bad idea. Why? Because patient education videos are much more effective when paired with fun and interesting content that draws the patients into watching.

There’s a limit to how much medical-related content some people can tolerate.

Especially if those people are sick or not feeling too well. Cross-sections of a beating heart or clogged artery, blood being drawn with needles, and eyes getting scraped are NOT the kinds of videos you want playing in your waiting room. Regardless of how informative or educational they are, your patients aren’t generally in the medical field, and so there’s a high chance that they’re not going to find it as interesting as you do.

Related: “Patient Education & Engagement for your Hospital TV

It’s Relevant TV’s approach to this issue is a blend of educational + entertaining content. Not all medical-related content is bad, and some of those health messages are important; but good or bad, balancing it out with videos that are fun and interesting helps alleviate some of the stress and anxiety caused by the former.

If you’re going to show medical content, it should be your own personally-approved messaging.

You can use videos from a health association you belong to, or a product manufacturer you feature. A lot of hospitals don’t often realize that they have access to such a library. You might have access to more content than you think; which when paired with It’s Relevant TV makes for one great hospital TV system.

Start your Search with It’s Relevant TV

Choosing the right hospital TV system is a big decision, and with so many options out there it can be hard to tell if the one you’re looking at is really the best fit for your waiting room. Start by chatting with the TV experts at They’ll walk you through the unique content, technology, and strategies, and answer any questions you might have about a custom TV network.