We all know that a good waiting experience can lead to a great visitor experience. And great visitor experience is the surefire way to get incredible online reviews. So, what are you doing to make the experience great?
The Best Customer Experience
Your visitors’ experiences begin in your waiting room, and what you have in the waiting room can influence patient/customer mindset for their entire visit. If you stumbled upon this article through an online search, you probably already had it in your mind to employ a digital signage system. Digital signage is exactly what it sounds like; a sign that displays on a digital screen instead of being a static print.
Digital signage systems use televisions to display your messages, text, images and even videos for your videos to see. But not all systems are created equal. In fact, most of them are known to create a repetitive experience that leaves a negative impression on your guests.
People enjoy watching TV. The vast majority of Americans spend multiple hours a week in front of their TVs, because they want to watch. But even though digital signage is seen on TV, it’s not TV. At least, not the TV people would look forward to watching.
When’s the last time you said, “I’m going to go sit down and watch a sign”?
So why would you force your visitors to watch a sign as they wait? Especially when they are forming their opinions about their experience from the moment they walk in.
“Oh, well our patients barely even wait, they are only there for a few minutes”
We’ve heard that one a lot. But even if everything goes perfectly and your patients are only waiting just a few minutes, why not give them the best experience possible? 3-minutes of enjoyment certainly beats 3-minutes of boredom.
This is why we recommend looking at Custom TV over Digital Signage. Custom TV can integrate all of the things you wanted to get out of Digital Signage, and more, while keeping TV on the TV.
Custom TV for Businesses, Offices, and Waiting Areas
The pioneers of Custom TV can be found at a company called It’s Relevant TV. Based just outside of New York City, It’s Relevant licensed top television programs and effortlessly combines them with your own messaging, images and videos. It gives your visitors the best of both worlds; the ability to see and understand what you want them to, while having a positive experience from the start with great programming they will enjoy. They even have self-install kits that make it easy to transform your TV without any advanced technical knowledge.