Inside Andre Agassi’s “Ballers” Club: A New Era in Sports, Socializing, and In-Club Media

Andre Agassi, the tennis icon known for his powerful backhand and even stronger entrepreneurial instincts, has entered a new playing field: the high-end social sports club space. Backed by Agassi and a roster of athlete-investors including NBA star Tyrese Maxey and tennis pro Sloane Stephens, “Ballers” is more than a gym or country club—it’s an experiential destination merging athleticism with hospitality and community.

The flagship Ballers location is opening in Philadelphia’s Fishtown neighborhood, occupying a sprawling 55,000-square-foot converted power plant. The vision for the space is ambitious, featuring six indoor pickleball courts, three padel courts, and two squash courts. Add to that a multipurpose turf field, a sand-bunker putting green, a full-scale gym and recovery zone, Golfzon simulators, and traditional golf bays, and it’s clear that Ballers is designed to be a complete sports and lifestyle complex. But Ballers is also investing just as heavily in its social experience, with a full-service restaurant, craft cocktails, DJ events, local art activations, and ongoing programming that bridges sport and culture.

Ballers is not just a place to work out. It’s a place to gather, network, compete, and relax. The atmosphere is intentionally curated to feel modern and welcoming, with industrial design elements and a hospitality-forward approach to member services. It’s the kind of venue where the lines between competition, recreation, and social life blur—in the best way.

Businesses Can Grow Their Brands Through Custom TV

With all of this activity and foot traffic, Ballers is also uniquely positioned to take advantage of custom in-club media. They could even launch their own internal TV network with a platform like It’s Relevant TV.

Rather than relying on cable or outside advertising networks, Ballers could use its own screens throughout the facility to broadcast curated content, exclusive videos, promotional messages, and localized entertainment tailored to its members.

Ballers could display everything from in-house matches and golf simulator tournaments to behind-the-scenes training segments, athlete interviews, leaderboard highlights, all while sharing automated social media posts from their Facebook, Instagram and X accounts. The platform allows for a mix of dynamic entertainment and targeted messaging—fully controlled by the business and free from third-party advertising. That means Ballers can use the platform to communicate membership offers, showcase upcoming events, promote new classes or experiences, and build community engagement directly on their in-house screens. Plus, they can create their very own ad network, selling space to outside advertisers that they want to partner with.

There’s a strong business case for this kind of in-house content strategy. First, it reinforces the Ballers brand by keeping members immersed in the club’s identity every time they look up at a screen. Second, it boosts retention by turning regular visits into media-rich experiences, helping members feel like part of something larger than the space they are in. Third, it saves on marketing costs by delivering key messages directly, without as much of a need for outside ad placement. Fourth, it opens up new monetization channels— like offering branded content to sponsors or partners. Finally, it strengthens the Ballers community by showcasing content that resonates with its specific audience, fostering pride and loyalty.

Athletes & Celebrity Investors Can Make Great TV

Having big name athletes investing is a great first step, but amplifying that relationship and creating connections with their clients is key. The opportunity to build a custom media experience is especially fitting for a business like Ballers. With multiple locations planned in cities like Boston, Los Angeles, and Miami, a centralized but customizable TV network could serve as a digital connective thread between clubs, standardizing the brand experience while tailoring content to local tastes and programming.

As Ballers builds momentum and expands nationwide, launching a branded, custom content network would not only elevate the in-person experience but also help future-proof the business in a media-driven world. Through a partnership with It’s Relevant TV, businesses like Ballers can transform every screen into a powerful extension of its brand—entertaining, engaging, and informing members in real-time. In an age where content drives loyalty and value, a club that controls its own channel is not just a venue; it’s a modern media powerhouse.

Nintendo Switch 2 Launch Day Frenzy: How Smart Retailers Are Winning — Even When Consoles Sell Out

The much-anticipated Nintendo Switch 2 officially launched today, June 5, 2025, sparking excitement and long lines at retailers worldwide. Boasting a 7.9-inch 1080p LCD screen, enhanced Joy-Con 2 controllers, and innovative features like GameChat and GameShare, the Switch 2 offers a significant upgrade over its predecessor. Priced at $449.99 for the base model and $499.99 for the Mario Kart World bundle, the console has been met with overwhelming demand, leading to sold-out preorders and eager fans queuing for hours to secure a unit .

In locations where Nintendo’s newest console was out of stock within minutes, screens across electronics departments pivoted instantly. Custom TV displays began promoting compatible accessories, best-selling games, and protective gear—all in stock and available for purchase today. According to retail staff at locations using these systems, the strategy is proving effective at turning disappointed shoppers into paying customers.

Retail Winners: Best Buy and the Midnight Launch Frenzy

Best Buy emerged as a major winner during the Switch 2 launch, with stores across the U.S. opening at midnight to accommodate the surge of customers. In Cary, North Carolina, more than 200 people lined up, some waiting over 14 hours, to be among the first to purchase the new console . Similarly, in Chicago, lines wrapped around blocks at both Best Buy and Target locations, highlighting the console’s immense popularity.

Best Buy’s strategic planning included offering limited-edition commemorative coins to early purchasers and organizing GameTruck theater experiences at select locations, allowing customers to try out new games like Mario Kart World firsthand . These initiatives not only enhanced the customer experience but also drove significant foot traffic and sales.

Game Truck - Brought to Best Buy for Nintendo Switch 2 Release — Game Truck – Brought to Best Buy for Nintendo Switch 2 Release

Leveraging In-Store Media Networks for Upselling Opportunities

For retailers equipped with custom in-store TV networks, such as It’s Relevant TV, the Switch 2 launch presents a unique opportunity to drive additional sales, even amidst limited console stock.

Retailers like Target have implemented dynamic digital displays to highlight in-stock items such as the Nintendo Switch 2 Pro Controller, Joy-Con 2 Charging Grip, and popular game titles. These displays provide real-time promotions, guiding customers toward complementary purchases even if the console is already sold out in their location.

“From exclusive launch day experiences and giveaways to a wide assortment of Nintendo-inspired merchandise starting at just $20, we’re turning our stores into a celebration of play,” said Cassandra Jones, senior vice president of merchandising at Target.

Custom TV networks like It’s Relevant TV allow retailers to go beyond the game console and upsell customers other Nintendo-related items that didn’t have the same stock limitations. Even if a customer is unable to secure a Nintendo Switch 2 today, they can still leave with a carrying case, or a few games that are in high demand to have ready to use when the next batch of consoles arrive. Industry experts note that such strategies not only enhance the shopping experience but also contribute to increased sales and customer satisfaction. No one wants to wait hours in line for something and leave empty-handed, so focusing customer attention away from the disappointment of not getting the console and towards something they can buy today is vitally important.

In-Store TV displays also played a pivotal role in the days leading up to the product’s release. For the last few weeks retailers have been promoting the upcoming Nintendo launch events and pre-orders, insuring that release day would be big. And those efforts certainly paid off. Analysts say that this strategy underscores a broader shift in retail: turning impulse buyers into engaged brand participants, even when marquee items are out of stock. By leaning into dynamic in-store messaging, stores are making the most of launch day momentum and maximizing per-visit revenue.

The Nintendo Switch 2 launch has not only reinvigorated the gaming community but also provided retailers with a significant boost in sales and customer engagement. Retailers like Best Buy have demonstrated the benefits of strategic planning and customer-focused initiatives. Meanwhile, leveraging in-store media networks offered an effective avenue for upselling and maximizing revenue during this high-demand product launch.

How Auto Dealerships Are Driving Sales Amid Tariff Concerns with In-Store and Video Marketing

As the U.S. auto industry braces for the impact of new tariffs, dealerships across the country are leveraging innovative marketing strategies to boost sales and reassure customers. By combining in-store promotions with dynamic video campaigns, including the use of platforms like It’s Relevant TV, dealerships are effectively encouraging consumers to purchase vehicles before potential price increases take effect.

Navigating the Tariff Landscape

In early 2025, the U.S. government implemented a 25% tariff on imported vehicles, prompting concerns about rising car prices. Ford, for instance, reported a significant $1.5 billion loss attributed to these tariffs, leading to anticipated price hikes of 1% to 1.5% later in the year . Despite these challenges, Ford’s U.S. sales in May surged by 16% year-over-year, with F-Series truck sales up 15% . This uptick is partly credited to strategic promotions like employee pricing, which are set to continue through July 4.

The Power of In-Store Video Marketing

To capitalize on consumer urgency, dealerships are enhancing their in-store experiences using platforms like It’s Relevant TV. This service transforms dealership TVs into customized channels that blend family-friendly entertainment with targeted marketing messages. Features include:

Promotion of Services: Dealerships can educate customers about available services, encouraging repeat business.

Social Media Integration: Real-time social media feeds allow customers to connect with dealerships online.

Custom Content: Dealerships can showcase their own videos and advertisements, ensuring consistent branding.

By providing engaging content and timely promotions, It’s Relevant TV helps reduce perceived wait times and enhances the overall customer experience .

Video Campaigns Driving Urgency

Beyond the showroom, dealerships are launching compelling video campaigns to reach potential buyers. These campaigns often highlight:

Limited-Time Offers: Emphasizing promotions like employee pricing to encourage immediate purchases.

Tariff Impacts: Informing consumers about impending price increases due to tariffs, creating a sense of urgency.

For example, Ford’s recent sales boost is attributed in part to consumers acting before tariff-related price hikes.

Embracing Multiscreen Strategies

Recognizing that consumers engage with multiple screens, dealerships are adopting multiscreen marketing approaches. By combining traditional TV, streaming services, and in-store displays, they ensure consistent messaging across platforms. This strategy not only broadens reach but also reinforces brand messaging, leading to higher recall and purchase intent .

In the face of economic uncertainty and tariff-induced challenges, auto dealerships are proactively adapting their marketing strategies. By leveraging in-store platforms like It’s Relevant TV and expanding the exposure of their video campaigns, they are effectively driving sales and enhancing customer engagement. These innovative approaches not only address immediate concerns but also lay the groundwork for sustained success in a competitive market.

Navigating the Impact of Tariffs: How Your TV Can Support Your Business

Overcoming The Impending Tariffs

The recent imposition of substantial tariffs on imports from key trading partners has created a challenging environment for U.S. businesses. Industries ranging from manufacturing to retail are grappling with increased costs and supply chain disruptions. In this climate, finding innovative solutions to maintain customer engagement and drive revenue is crucial.

One effective strategy is enhancing the in-store experience to encourage customer loyalty and repeat visits. It’s Relevant TV offers a tailored television network that transforms your business’s waiting areas or retail spaces into dynamic, engaging environments.

thank-you-on-business-tv-digital-signage

Here’s how a Custom TV Network can help your business navigate the current economic landscape:

Cost-Effective Marketing: With rising operational costs due to tariffs, allocating budget for advertising can be challenging. It’s Relevant TV provides an affordable platform to showcase your products, services, and promotions directly to your customers while they are on-site.
Enhanced Customer Experience: By offering entertaining and informative content, It’s Relevant TV reduces perceived wait times and improves overall customer satisfaction. A positive in-store experience can differentiate your business from competitors facing similar challenges.
Filtered Content: The platform allows you to choose from 65+ categories of content that are comprised of over 500,000 TV programs, giving you many more choices of content. Add to that a filtering system that allows you to block out topics and people from your screen, and you are sure to foster a stronger connection with your clientele.
Cut the Cable Cost: With cable bills soaring year over year, and no end in sight, businesses are looking for alternatives to the traditional TV subscription. It’s Relevant has affordable plans starting at a fraction of what cable TV plans cost. They also have a history of keeping rates low. The CEO was quoted in a recent news article saying, “We have never raised the rates on any of our clients, despite the last few years of inflation. We are committed to being a partner, and a good partner does everything they can to keep costs low and predictable”.

In times of economic uncertainty, leveraging innovative solutions like It’s Relevant TV can provide your business with the tools needed to adapt and thrive. By enhancing the customer experience and effectively communicating your value proposition, you can mitigate some of the challenges posed by the current tariff situation and position your business for sustained success.

Why Every Business Should Create a Loyalty Program: Unlocking the Power of Retention and Monetization

In today’s highly competitive business landscape, customer retention has become a critical factor in driving long-term growth. While acquiring new customers is important, retaining existing ones can be significantly more profitable. One of the most effective strategies for enhancing customer loyalty—and in turn, increasing revenue—is the implementation of a loyalty program.

Despite the common misconception that loyalty programs primarily offer discounts, a well-designed loyalty program can actually increase a business’s profitability. In this article, we’ll explore why businesses should create a loyalty program, how it can lead to increased revenue, and the crucial role that customer data plays in maximizing the effectiveness of these programs.

What is a Loyalty Program?

You’ve certainly heard of them, and it’s more than likely that you are a member of more than one. A loyalty program is a marketing strategy designed to reward customers for their repeat business or long-term engagement. Typically, businesses offer points, rewards, discounts, or other incentives that customers can redeem after meeting specific criteria such as making a purchase, referring friends, or engaging with the brand.

Loyalty or “Reward” programs can take various forms, including:

Points-Based Programs: Customers earn points with each purchase that can later be exchanged for discounts, products, or services.
Tiered Programs: Customers can unlock different rewards as they progress through various levels based on their spending or engagement.
Cashback Programs: Businesses offer a percentage of the purchase price back in the form of store credits or direct cashback.
Referral Programs: Customers are rewarded for bringing new customers to the business.

Why Should You Create a Loyalty Program?

Creating a loyalty program offers a multitude of benefits that can drive growth, improve customer retention, and boost your overall revenue. Here’s a deeper look at the key reasons why your business should consider implementing one.

1. Increased Customer Retention and Lifetime Value

The primary goal of any loyalty program is to increase customer retention. Retained customers are more likely to make repeat purchases, and their lifetime value is significantly higher than that of new customers.

Data shows that increasing customer retention by just 5% can increase profits by 25% to 95% (Source: Harvard Business Review). This is because loyal customers are more likely to spend more over time, make larger purchases, and are more receptive to upsells and cross-sells.

In fact, loyal customers are 50% more likely to try new products and spend 31% more than new customers (Source: Bain & Company). This means that a loyalty program isn’t just about rewarding customers; it’s about encouraging them to deepen their relationship with your brand.

2. Improved Customer Acquisition Through Referrals

Loyalty programs aren’t just about retaining existing customers—they also help businesses acquire new customers. Many loyalty programs include referral bonuses or rewards for bringing in new customers. According to a study by Nielsen, 83% of consumers trust recommendations from people they know, and 92% of consumers trust peer recommendations over advertisements.

When you reward loyal customers for referring others, you essentially turn them into brand advocates, significantly boosting your acquisition efforts without spending extra money on traditional advertising.

3. Loyalty Programs Increase Customer Spending

While it may seem counterintuitive that offering discounts or rewards could lead to higher revenues, the data consistently shows that loyalty programs lead to higher average transaction values.

A study by Bond Brand Loyalty found that 77% of consumers are more likely to make a purchase if they belong to a loyalty program. Moreover, loyal members tend to spend 12-18% more than non-members. This is because loyalty programs incentivize customers to purchase more frequently or in higher quantities to unlock more rewards.

For example, if your loyalty program is based on earning points per dollar spent, customers will naturally aim to accumulate more points by purchasing more items or opting for higher-value products. Additionally, loyalty programs can encourage customers to engage in repeat purchases (such as subscribing to auto-delivery services or making pre-scheduled orders) to maximize their rewards.

4. Gathering Data for Personalization and Targeting

One of the most powerful aspects of loyalty programs is the wealth of customer data that they generate. When customers sign up for a loyalty program, businesses can collect detailed information on their buying behaviors, preferences, frequency of purchases, and demographics.

Here’s how this data can drive monetization:

Personalized Offers: By analyzing purchase history, businesses can send personalized offers or discounts that cater to each customer’s preferences. Studies show that personalized marketing can increase transaction rates by up to 10% (Source: McKinsey & Company).
Targeted Marketing Campaigns: Loyalty data allows businesses to segment their customer base, enabling more targeted marketing campaigns. For example, you can send specific promotions to high-value customers or offer special deals to customers who have not engaged with your brand in a while.
Predictive Analytics: By analyzing trends in customer behavior, businesses can predict future purchases, stock up on popular products, and proactively offer deals on products customers are likely to buy. This reduces inventory waste and ensures that marketing efforts are timely and relevant.

Moreover, loyalty program data can inform product development. By identifying which products customers love the most, you can focus on expanding those product lines or improving similar items, increasing your chances of success in the market.

5. Cost-Effective Customer Retention vs. Acquisition

Acquiring new customers can be 5 to 25 times more expensive than retaining existing ones (Source: Harvard Business Review). Loyalty programs provide a more cost-effective way to retain customers, as they focus on rewarding and engaging existing customers rather than spending vast amounts of money on acquisition strategies like digital ads or promotions.

The beauty of loyalty programs is that, while offering discounts or rewards, businesses are fostering long-term relationships that lead to higher customer lifetime value. Essentially, by rewarding customers for continued loyalty, you’re reducing the need for costly incentives to drive one-time sales, making it a highly efficient way to grow your business.

In today’s competitive market, offering a loyalty program can differentiate your brand from others that don’t. As consumers are increasingly becoming more conscious of their purchasing decisions, they value businesses that reward their loyalty. A well-crafted loyalty program not only incentivizes repeat business but also enhances your brand’s image, turning transactional relationships into deeper emotional connections with customers.

Research from Accenture shows that 77% of consumers are more likely to stay loyal to brands that offer them personalized deals and rewards. This gives you an edge over competitors who may not offer similar benefits, especially in industries where customers have plenty of options.

The Bottom Line: Monetizing Through Loyalty Programs

Creating a loyalty program isn’t just about offering discounts; it’s about building a sustainable revenue model that focuses on retaining customers, increasing spending, and gaining valuable insights into your customers’ behaviors.

Here’s a recap of the key reasons why your business should create a loyalty program:

Increased Customer Retention: Loyal customers spend more, and increasing retention by 5% can boost profits by 25-95%.
Higher Customer Lifetime Value: Loyalty programs drive repeat purchases, leading to long-term profitability.
Improved Acquisition: Loyalty programs leverage referrals, turning existing customers into brand ambassadors.
Data Collection and Personalization: You can gather valuable data to tailor your offerings and marketing, leading to more effective campaigns and higher ROI.
Cost-Effective Retention: Retaining customers is far less expensive than acquiring new ones, making loyalty programs a cost-effective strategy for growth.
Competitive Differentiation: A great loyalty program sets you apart from competitors, helping you attract and keep customers in a crowded marketplace.

By implementing a well-structured loyalty program, you not only increase customer engagement but also enhance your monetization strategies through data-driven insights and personalized experiences. If you haven’t yet invested in a loyalty program, now is the time to consider how it could transform your business into a more profitable, sustainable, and customer-focused enterprise.

It’s easy to build your own loyalty program thanks to the many companies out there that have ready-built systems, and are able to white label the experience – matching it to your brand.Services like Bubblehouse, Smile.io and Points.com are great places to start your search.

References:

Harvard Business Review – “The Value of Keeping the Right Customers”
Bain & Company – “The Loyalty Effect: The Hidden Force Behind Growth”
Bond Brand Loyalty – “The Loyalty Report 2020”
McKinsey & Company – “The Power of Personalization”
Nielsen – “Global Trust in Advertising”

Top 5 Reasons Businesses Choose It’s Relevant TV for Their Televisions

In today’s competitive market, businesses are always looking for innovative ways to engage customers and make their brands stand out. One powerful tool many businesses are turning to is It’s Relevant TV (IRTV), a customizable television solution that goes beyond traditional TV programming and digital signage. Here are the top five reasons why businesses choose It’s Relevant TV for their televisions:

1. Customized Content for Enhanced Customer Engagement

It’s Relevant TV offers businesses the ability to display tailored content that captivates and engages their customers. Unlike standard cable or satellite TV, which broadcasts generic programming, It’s Relevant TV allows businesses to choose content that aligns with their brand and audience preferences. This personalization keeps customers entertained and engaged while they wait, leading to a more enjoyable experience.

Benefits:

Relevant Programming: Content is curated to reflect the interests of your visitors. You pick the categories of content you think they will enjoy and IRTV does the rest.
Brand Alignment: Showcases content that complements your business’s values and goals, and frame it all within your logo and brand design.
Customer Satisfaction: Enhances their experience, keeping customers entertained and happy.

Example: A dental clinic can stream educational videos about oral health, mixed with entertaining clips, making the wait time both informative and enjoyable for patients.

2. Advertising and Promotional Opportunities

One of the standout features of It’s Relevant TV is the ability to seamlessly integrate your own advertisements and promotions into the content. This means businesses can promote their services, special offers, or upcoming events directly on their TVs, reaching visitors at the point of decision.

Benefits:

Targeted Advertising: Display ads and promotions specifically for your local audience.
Increased Sales: Promote products and services that can drive immediate purchases.
Repeat Visits: Give people a reason to return to your location.

Example: A restaurant can advertise daily specials or upcoming events during the video playback, encouraging customers to take advantage of promotions while they dine, and come back in the future to enjoy something special you have planned and promoted.

3. Dynamic and Fresh Content

Keeping content fresh is crucial to maintaining viewer interest. It’s Relevant TV provides a continuous stream of dynamic content that updates regularly, ensuring that customers see something new every visit. This variety keeps the programming exciting and prevents the content from becoming stale.

Benefits:

Continuous Updates: Regularly refreshed content keeps viewers engaged.
Diverse Programming: A wide range of topics and genres caters to various interests.
No Loop: Maintains customer interest with ever-changing content that does not suffer from a repetitive loop.

Example: A car dealership can stream automotive news, industry trends, and entertaining videos, keeping customers engaged and informed while they wait. And even if a customer is in front of the TV for hours while they wait for a repair, they are seeing new content constantly.

4. Easy Integration and Management

It’s Relevant TV is designed to be user-friendly, making it easy for businesses to integrate and manage their television content. The platform allows for simple setup and intuitive controls, enabling businesses to update and manage their content without needing technical expertise.

Benefits:

User-Friendly Interface: Easy to set up and operate, minimizing the learning curve.
Flexible Control: Allows for quick updates and changes to the programming and promotions from anywhere.
No Technical Hassle: Streamlined integration with top streaming boxes including Roku, Apple TV and Amazon Fire TV.

Example: A retail store can effortlessly update their content to showcase seasonal promotions and new arrivals just by logging in on a storekeeper’s phone. In just a few second they can upload a new promotion to keep their TV displays relevant and engaging.

5. Affordable Solution with High ROI

Investing in It’s Relevant TV provides businesses with a cost-effective solution that delivers a high return on investment (ROI). By enhancing the customer experience and providing a platform for in-house advertising, businesses can maximize the impact of their TV screens without incurring significant costs.

Benefits:

Cost-Effective: Lower costs compared to TV subscriptions + traditional advertising.
High ROI: Boosts customer engagement and in-store sales, providing a strong return on investment.
Value Addition: Adds value to the customer experience, fostering loyalty and repeat visits.

Example: A gym can use It’s Relevant TV to entertain members with fitness tips and motivational content, while promoting membership referral deals and new classes, thereby increasing member retention and sales.

It’s Relevant TV is more than just a TV solution; it’s a strategic tool that enhances customer engagement, promotes products and services, and delivers dynamic, customizable content. Businesses across various industries choose It’s Relevant TV to transform their in-store televisions into powerful communication platforms that drive growth and customer satisfaction.

If the service interests you, it’s easy to schedule a demo of It’s Relevant TV and explore all of the features and benefits over a Zoom call.

The Value of Service: Why Attention to Detail Leads to Positive Perceptions of Your Business

In today’s competitive landscape, people are increasingly willing to pay more for premium dining experiences. A growing body of research and customer feedback suggests that what many truly value is the level of attention and service they receive. This phenomenon highlights a critical lesson for businesses across various sectors: superior service and a thoughtful environment can significantly enhance perceived value and customer satisfaction.

The Restaurant Paradigm: Service Over Cuisine

While gastronomic excellence remains a cornerstone of fine dining, the allure of high-end restaurants often lies in the impeccable service and attention to detail that patrons receive. Restaurants like Per Se in New York or The French Laundry in Napa Valley are celebrated not just for their culinary feats but also for their extraordinary service. The seamless coordination of the staff, the attentiveness to customer needs, and the ambiance crafted to create a memorable experience often justify the premium prices.

Even something as simple as having your water glass refilled the moment it is half empty provides a sense of hospitality that people absolutely love.

Creating an Elevated Experience

Personalized Attention: High-end restaurants frequently provide personalized service, remembering regular patrons’ preferences, and tailoring the dining experience to individual needs. This level of personal connection fosters loyalty and a sense of being valued.
Ambiance and Environment: The ambiance of a restaurant, from its interior design to the background music and lighting, plays a pivotal role in shaping the overall experience. A well-thought-out environment can make the dining experience more enjoyable, memorable, and worth the extra cost. While some high-end restaurants don’t have TVs, others have learned to utilize custom tv services in order to enhance the environment for their patrons.
Seamless Service: Efficient and courteous service, where waitstaff anticipate needs before being asked, enhances the perception of value. This proactive approach reduces waiting times and makes diners feel special and well-cared for.

Extending the Concept to Other Sectors

The principles that make high-end dining appealing can be adapted across various business sectors, including retail, hospitality, and even waiting room experiences in healthcare or corporate environments. Here’s how:

1. Waiting Room Experience

In places where waiting is inevitable, such as medical offices or automotive service centers, the experience can be transformed by enhancing the environment and service.

Comfort and Ambiance: Comfortable seating, pleasant decor, and soothing lighting can significantly improve the waiting experience. Including elements like greenery or art can make spaces feel more inviting.
Entertainment and Information: Providing engaging programming on televisions, such as educational content or calming visuals, can make waiting times feel shorter and more pleasant. Quality programming can also serve to inform or entertain, reducing perceived wait times and enhancing satisfaction.
Personal Touches: Simple gestures, such as offering complimentary beverages or reading materials, can make a significant difference in how clients perceive their wait. A welcoming receptionist who provides updates and maintains a friendly demeanor also contributes to a positive experience.

2. Retail Environments

Retailers can leverage the principles of high service to elevate the shopping experience and justify premium prices.

In-Store Ambiance: Creating a visually appealing and well-organized space with a thoughtful layout enhances the shopping experience. The use of ambient lighting, pleasant scents, and background music tailored to the brand’s identity can make customers feel more comfortable and engaged.
Customer Service: Providing knowledgeable and approachable staff who can offer personalized recommendations and assistance can greatly enhance customer satisfaction. Training employees to understand and anticipate customer needs helps create a more welcoming atmosphere.
Interactive Elements: Incorporating interactive displays or experiences, such as in-store demonstrations or virtual try-ons, can create a more engaging shopping experience. Offering unique services, such as customization options or product personalization, also adds value.

3. Hospitality Sector

Hotels, spas, and other hospitality businesses can create premium experiences through meticulous attention to service and environment.

Atmosphere: The design of the space, from the lobby to individual rooms, should reflect a sense of luxury and comfort. Attention to detail in decor, cleanliness, and layout enhances the overall experience.
Service Excellence: Staff training focused on courtesy, efficiency, and personalization can make guests feel valued and special. Personalized welcome messages, room preferences, and seamless check-in and check-out processes contribute to a memorable stay.
Added Amenities: Providing thoughtful amenities, such as high-quality toiletries, complimentary refreshments, and on-demand entertainment options, adds perceived value.

The Business Case for Service Excellence

Across these sectors, the underlying principle remains consistent: a high level of service and a well-crafted environment creates a perception of greater value. This perception allows businesses to command premium prices and fosters customer loyalty. The investment in service training, environment design, and thoughtful amenities pays dividends through enhanced customer satisfaction, positive reviews, and repeat business.

In a world where quality products are readily accessible, the true differentiator often lies in the level of service and attention to detail a business offers. Just as diners are willing to pay more for an exceptional dining experience, customers in various industries value and are willing to pay for superior service and a thoughtfully crafted environment. By focusing on these aspects, businesses can enhance customer satisfaction, foster loyalty, and create a perception of higher value that justifies premium pricing.

Retail Digital Signage: What Can You Do With The TV In Your Store?

As technology grows, more and more business owners are exploring their options when it comes to retail digital signage. Nowadays, it isn’t uncommon to see TVs in clothing stores, furniture outlets, and shopping centers; wherever people tend to gather, you can usually count on a TV screen being close by — that’s because TVs are eye-catching, and strangely comforting. Forward-thinking business owners using that to their advantage and building retail TV networks for their stores. This article takes a closer look at the technology that is taking retail digital signage to a whole new level.

Retail Digital Signage: How Effective is it?

The average adult is believed to watch about 4 hours of TV a day. That’s a lot of screen time. But because of that, human beings are naturally drawn to colorful, moving, or otherwise animated displays. Often when we see a TV, our guard is lowered — if only for the sake of seeing what’s on, and choosing whether or not to keep watching. Unlike banners or traditional paper signage, digital signage is bold and inviting. People notice it more, for obvious reasons, and all it takes is a properly-placed TV to host it.

How do you Get Customers to Engage with What’s on Your TV?

Getting customers to notice the TV and watch the TV are two very different things. That brief window of opportunity when they notice the TV and are choosing whether or not to keep watching is the golden moment. What determines their choice usually relies on a few factors:

1.) What’s on the TV? Obviously, this is the most important part. “Digital signage” users tend to just show ads that showcase sales, or reminders for customers to sign up for X or become a member of Y. This is smart, and it’s a great way to utilize the TV, but if all you’re showing is JUST marketing messages, your customers will see it as “just another ad” and tune it out. However, the solution to this is easy; instead of using digital signage, create a custom TV network. A custom TV network will mix in fun and entertaining videos with your marketing messages and your customers will be MUCH more receptive to your ads.

2.) Where is the TV on display? Second to what’s on the TV is where you choose to put it. Is it hanging on a crossroads pillar between sections? Is it part of a living room set acting as the TV? Or is it above the checkout for customers to see while waiting in line? All of these are great. You want it to be in a place that customers can consume what they are watching for more than a few seconds before feeling they are obligated to move.

3.) How are your customers feeling? This one is slightly more difficult to account for, but what’s going on inside a customer’s head plays a big part in whether or not they’re receptive to your messaging. Are they upset? Annoyed? Or bored? A captive audience doesn’t mean that they’re appreciative of your ads. Echoing point #1, mixing in content that might uplift a customer’s mood or alleviate their boredom can go a long way towards improving visitor experience, which improves your chance of making an extra sale.

The Best way to Utilize Retail Digital Signage

You might have gathered that the best way to use retail digital signage is by combining your marketing messages with content that your customers will enjoy watching. Not just any content; you want content that is fun, interesting, and not-necessarily related to your brand, but will put your visitors in a purchasing mindset. Ideally, you also want that content to be on the short-side, since your customers are mostly lingering and waiting. You want videos that anyone can start/stop watching at any time, and are short enough that people are more likely to see something that interests them.

Shorter Videos = More Variety.

Accomplishing this through retail digital signage alone is nearly impossible, that’s where a retail TV network comes in handy. A retail TV network combines the best aspects of digital signage + television; bringing them together in a unique and effective way. Imagine your digital signage board being part ad, and part TV; with occasional ads playing in between or next to engaging videos. That’s how It’s Relevant TV approaches retail TV networks.

The Best Retail TV Network is It’s Relevant TV

It’s Relevant TV licenses over half-a-million short-form videos spread across 40+ customer-favorite categories. As a store owner, you don’t need to being anything to the table except for your own goals and aspirations. It’s Relevant TV allows you to easily create marketing messages — which you can upload into the system and have play alongside countless entertaining videos. The technology is fully-automated, meaning that you can set-it and forget-it knowing that your TVs are delivering a mix of ads + interesting content. Additionally, It’s Relevant can be used to promote your social media, or barter ad space to other local businesses in order to generate even more revenue.

IRTV is the most feature-rich custom TV network on the market. Chat with the television experts at itsrelevant.com and get an online Zoom demo to learn more.

How To Improve The Patient Waiting Room Experience

Do you want to improve patient wating room experience?

You might have tried new furniture, relaxing music, or maybe even something for the kids; all of these are great, and effective in their own way, but the MOST effective way to improve patient experience is through the TV.

9 out of 10 waiting areas have a TV.
If you’re one of those nine, this article is for you. If you’re the 1 in 10 that doesn’t have a TV, definitely consider getting one; a good, rightly-sized television for your wall costs a lot less than you might think — but beware of anything saying “FREE TV FOR MEDICAL OFFICES.”

How Does TV Improve Patient Waiting Room Experience?

It doesn’t — not on its own. You need the right technology to truly improve patient experience; cable and satellite TV just isn’t enough. In fact, traditional TV services actually do more harm than good. The list of reasons why it’s a bad idea is too long for this article, however you can read about the top 3 reasons here. It all boils down to a custom TV network being the wiser, more strategic choice when it comes to waiting room television.

Did You Know? Hospitals, urgent cares, and dentists are steadily moving away from cable in favor of custom TV networks.

Custom TV software that’s specifically designed for waiting areas are built with your visitors, and your brand, at heart; whereas cable and satellite was only ever built for the home setting. It isn’t, and was never, a fit for medical offices. What makes custom television work so well are the features that come with it. Features such as entertaining content, games & trivia, and educational programming do wonders to improve the patient waiting room experience.

What can a Custom TV Network do for your Medical Office?

Custom TV networks go above and beyond delivering fun and interesting content to your visitors; it’s a safe and effective way to communicate with your patients. Customizable TV programming can be made to split the screen into content + side messaging — where visitors will anything you upload from ads promoting services, to important reminders.

Custom TV networks are a great way to gently remind visitors to wash their hands and practice social distancing!

This is an effective strategy because people are naturally drawn to the TV. If you put a different message on a big sign, a poster, and a TV — you can bet that most people would be able to tell you what was on the television. TVs are engaging, and guaranteed to get noticed. More importantly, when you mix your messaging with videos that are entertaining, viewers are going to be a lot more receptive to what you have to say in addition to creating a better patient waiting room experience.

Getting Started with your Custom TV Network

The more you know, the better — that goes for just about everything, and double for custom TV networks. The best advice when it comes to shopping is to AVOID anything that claims to be “FREE TV FOR WAITING ROOMS.” If you’d like to know why you should avoid these services, you can read all about the top five reasons here. You should also be careful about signing lengthy contracts. Not all contracts are bad, but you should always know exactly what you’re getting; it’s hard, if not impossible to back out of most contracts.

It’s Relevant TV is the best place to start if you’re new, or serious about improving the patient waiting room experience at your medical office. Chat with the TV experts at ItsRelevant.com if you have any specific questions, or call and schedule a meeting with them for a closer look at the technology itself. Finding the right TV for your waiting area doesn’t have to be complicated; take your time, do your research, and talk to whomever you can about features.

Below are some additional articles that might help your search for a custom TV network:

“What Makes the Best Waiting Room TV Software the Best?”

“Top 3 Waiting Room TV Services for Medical Offices”

“Top 5 Features to Look for in Medical Waiting Room TV Software“

TV Packages For Your Business or Medical Office | It’s Relevant TV

It’s Relevant TV offers businesses and medical offices TV packages that are perfect for lobbies and waiting rooms. More than just TV, It’s Relevant lets you communicate with your visitors in new and effective ways that cable simply can’t hold a candle to. IRTV is the future of waiting area TV, and the technology couldn’t be easier to use. If you’re like a lot of business owners reading this and just want to learn more about TV packages for your business or medical office; visit It’s Relevant TV’s website and schedule a call, or chat with the TV experts there if you have any questions.

What to Look for in the Best TV Packages

Obviously, the best TV package for your business or medical office is going to include TV; but it’s the kind of TV, and the way that it’s packaged, which makes all the difference. Short-form content, not 22-minute shows or channels with hours-long movies, is what you should focus on getting.

Here are some of the reasons why traditional cable and satellite TV don’t work:

1.) Your visitors aren’t there to watch TV. They might be watching it while they wait, but that’s not why they’re there. No one has time for anything that long when they’re eating, waiting in line, or waiting to see the doctor. The time that your visitors are waiting is invaluable; you should be taking advantage of that opportunity by using the TV — which they are watching, to communicate with them. The best TV packages allow you to upload your own personal messages for visitors-in-waiting.

2.) One-single channel doesn’t make everyone happy. Whether it’s sports, a talkshow, or the news, there’s always going to be someone who wants to change the channel because he or she doesn’t like what’s on. Changing the channel isn’t practical, since all you’re doing is turning the hourglass over; your visitors’ interests are diverse, and your TV’s content should reflect that. The best TV packages feature varied content, which is automated, and short enough that anyone who doesn’t like what’s playing doesn’t have long to wait until something better comes on.

3.) Cable & Satellite TV don’t give anything back. You get what you pay for, and that’s basically all you get; access to a few channels that are saturated with competitive ads that you can’t stop from showing up on your TV. The best TV packages come with features designed with your visitors, waiting area, and brand in mind.

A Closer Look at It’s Relevant TV

It’s Relevant TV is the best place to start looking if you’re serious about a custom TV network for your business or medical office. Schedule a call with It’s Relevant for a closer look at the technology, or chat with the TV experts here for more information about the features that make IRTV unique, and the best business TV software on the market.