Online Reviews: How To Improve Your Medical Office’s Online Ratings

How do you get better online reviews if you own an urgent care, doctors office, dental office, or another type of medical office? Communication, environment, and a genuine vested interest in visitor experience are big factors. This article will explore some of the ways you can improve your chances of your urgent care, dentist office, or medical office getting good online reviews. But if you want an easy way to improve your reviews right off the bat, using the right waiting room TV software helps.

Understanding Bad Online Reviews

Online reviews can generate a lot of business if they’re good, but can scare away new visitors if they’re bad. Urgent cares, dentists, and doctors offices in general are especially at risk for bad, or negative reviews. But why?

There are a few reasons. Most likely, it’s because the patient isn’t thrilled to be there in the first place. How many people look forward to cramming in a dentist appointment early in the morning before work, or want to cancel plans with friends to schedule a doctor’s appointment in the late afternoon? Probably not many. And in many cases people visit the doctor because there is something wrong or that they are worried about. So it goes without saying that some of your patients might already be in a bad mood when they arrive at your office. This isn’t your fault. But your medical office could still pay the price.

While their mood coming in is something you can’t prevent, there are ways you can make them feel better (and at least not worse). Whether it’s a mishap, a payment glitch, or a staff comment taken the wrong way; that patient could become so frustrated that writing a negative review is the only thing that will make them feel better. People write these revenge reviews all the time. And it’s human nature to complain about bad service more than we celebrate the good. The kicker? These online reviews usually have nothing to do with the quality of the treatment itself!

People who are bored or anxious often try and find something to do to keep their minds off things. Without a something like a radio, magazine, or waiting room television to keep them occupied, they might start to dwell on how long they’ve been waiting. They start noticing things like a stain on the carpet or ceiling, a tiny tear in the leather cushion of a chair, a chip in the drywall, or even dust on the plastic plant – small things that add up.

Waiting rooms aren’t an exact science. However, the recipe for better patient experience boils down to a few simple ingredients.

The Ingredients to Better Patient Experience and Positive Online Reviews:

1. Read Your Reviews: Know what patients are saying about your medical office. Try Googling your office and reading the comments. Check out Yelp, Healthgrades, or any of those online review websites. See what’s being said, and identify what might need improvement.

2. Comment & Communicate: Reading what people are saying about your office isn’t enough – it’s important to reply to comments about your medical office. Comments aren’t always accurate, or true, so these are definitely ones you want to address. In the case where it is true, your best bet is to express your sincere apologies that they had a bad experience, and show that you’re keen on addressing the issue so that it doesn’t happen again. Dedicating a little time each week to address these sorts of reviews can go a long way. If readers can see that a bad review was acknowledged, it demonstrates that your office is actually interested in what they have to say – which might make them feel better about that review and give you a chance.

3. 96% of Reviews Aren’t Related to Treatment:  This was briefly touched on earlier in the article – and it’s true; the majority of negative reviews have nothing to do with the treatment a patient receives. The most common complaints tend to be environment related. Look up any medical office on Yelp and you’ll most often see complaints about having to sit next to a “blaring TV,” listen to news that was depressing, watch boring waiting room videos, or be stuck on channels they weren’t allowed to change. Nevermind how kind and dedicated your staff is, or how skilled your specialists are; “I didn’t like the waiting room.” Fortunately, as far as problems go these ones that center around what’s playing on the television are fairly easy to address. And they do need to be addressed.

4. Enhance Your Waiting Room: Making sure your waiting room is neat, tidy, and pleasing to all 5 senses is key if you want to avoid being part of that 96%. If you’re stumped on how to go about doing that, the article “Top 5 Ways to Enhance Your Business Environment” is a good place to start. Whether you’re an urgent care, dentist office, specialist, or a hospital; your goal is a waiting room that is comfortable for visitors. The most effective way to spruce up a waiting room and make it comfortable for patients is through the TV. Waiting room television is a great way to reduce stress and anxiety in patients – as long as it’s not cable. Luckily, there’s plenty of waiting room TV software out there for medical offices to choose from. Successful medical office waiting rooms find a solution that entertains and educates their patients at the same time.

5. Encourage Feedback in a Private Setting: Ask your patients to share their feelings about their visit, or give them a way to leave feedback with you directly instead of online. Some medical offices hang posters with a number you can call if there was a problem; others advertise an email address dedicated to patient experience. These can be effective, but the trick is getting patients to notice there’s a number or email to begin with. People don’t always notice a poster. Putting this messaging on a TV in a creative way can be much more effective.

Using TV Software to Improve Your Medical Office’s Online Reviews:

Having a well thought out custom TV network is one of the best ways to improve patient experience. When you improve patient experience, you’re decreasing the chance someone is going to leave a bad review, and increasing the chance of them saying something nice about their visit. But what’s the right TV software for a medical office waiting room?

TV packages for waiting rooms often run the risk of being just a playlist, or only feature medical content. Neither of these are effective.

Your patients don’t want to watch the same thing on repeat, and really don’t want to see just medical/dental content.

Urgent care TV, dental TV, and hospital TV don’t have to be medical-related just because they’re in the medical industry; the TV is for the patients. Videos of clogged arteries and rotten teeth will not reduce patient stress. Medical office signage is most effective when there’s a mix of entertaining and medical-related content blended together.

That’s what It’s Relevant TV does best.

An easy to control waiting room TV platform that lets you take control of your TV; taking the best aspects of TV and digital signage, and mixing them together. Medical videos you want patients to see are played in between content they’ll enjoy. It’s Relevant provides content that will patients looking at the TV, as well as your messaging. The TV is one of the most focal elements of your patients’ experiences. What patients are watching inevitably affects the way they feel in your office.

Thoughtful waiting room TV can go a long way in the battle against bad online reviews. Doctors offices and dental offices that utilize It’s Relevant TV are able to provide easy feedback channels for patients to share their feelings privately. If you’re looking for a better way to improve patient experience and get patient feedback, take a look at: It’s Relevant TV.

Patient Education and Engagment for your Hospital TV

Hospital TV systems are a growing trend in the medical industry. As the technology grows, more and more hospitals are turning to waiting room TV software and medical office signage to educate patients and engage with them more. Patient education and engagement is important to every hospital. Whether it’s posters, literature, or a medical display; a lot of time and effort is put into connecting with visitors and delivering health information to people in waiting.

But how effective are these techniques in the long run? The trick is finding the best medical TV software. TV packages for waiting rooms vary. If your goal is to educate patients, you’re going to need medical content; but it’s not that simple. A common mistake that hospitals make is having too much medical content. Keep reading and you’ll see why waiting room television should be balanced.

Hospital TV: Putting Something Great on the TV People will Enjoy

Wanting to educate your patients is a good thing, however it’s important not to over-expose them. Moderation is key. A waiting room TV that only shows medical content might be boring, or unsettling. However educational it might be; who wants to watch countless 3D models of a clogged arteries? Or see a graphic video of an eyeball getting scraped? No one – that’s who. Looping medical displays are bad for that reason; having that type of content is a great way to get patients to ignore what’s on the TV and look at their phones instead.

People are likely to look at the TV when there’s something fun or interesting on it. Providing a balance of educational medical content – mixed with fun and engaging videos is the way to go. Finding the right waiting room TV software which offers the best of both worlds is the next step.

IRTV: Engaging Waiting Room TV Software

TV for waiting rooms doesn’t have to be a complicated thing. It’s Relevant TV makes sure it’s not. It’s Relevant (Also known across the country as Rele.TV) is a custom TV network which provides hospitals and medical clinics with quality, family-friendly content. It’s waiting room television that you control. You pick what categories patients will see while they wait; which will play alongside any waiting room videos, medical-related content, or personal messaging you upload to the network.

IRTV is a tool which blends the educational videos you want patients to see, as well as the fun and engaging content they enjoy watching. When it comes to hospital TV and waiting room digital signage, It’s Relevant TV is all you need to create a signature waiting area environment for your visitors.

Hospital Waiting Rooms: Top 3 Reasons NOT to use Cable or DirecTV

Hospital waiting rooms across the country utilize cable or DirecTV. The people in charge unfortunately don’t often realize how risky it is to use those services in their waiting areas. The best waiting rooms out there take full advantage of what a TV is: a tool to reach patients while they’re waiting. In an age of technology where TV digital signage, signage apps, and medical TV displays are growing in popularity, there’s never been a better time to explore waiting room entertainment ideas.

If you’re curious where to begin looking for the best waiting room softwarestart your search here.

REASON 1: Hospital Waiting Rooms with Cable & DirecTV are Missed Opportunities

Cable TV is great, at home; however the same can’t be said in a medical office waiting room. When you settle for cable or DirecTV, you’re putting something on the TV that has nothing to do with your hospital. The time patients spend looking at the TV is time you could have exposed them to your brand, lesser-known services, or any reasons for them to come back. With the right waiting room software, your lobby TV can become an effective tool for inexpensive marketing.

REASON 2: Cable & DirecTV Open the Doors for your Competitors

Whether it’s a local commercial advertising a competing hospital, a news story highlighting some great things another hospital did; or even a bad news story portraying your hospital in a bad light; cable and DirecTV aren’t safe solutions for waiting room TVs.

Digital waiting room displays eliminate the risk of competitor ads showing up on your TV. That is, unless you fall for a free medical TV service for your hospital waiting rooms; in which case you’re at risk for pharmaceutical ads taking away business that should be yours. Don’t be fooled by healthcare TV providers trying to offer you “free” medical office signage.

REASON 3: You don’t Control what’s on the TV with Cable & DirecTV

The idea of lacking control when it comes to anything is pretty serious. You wouldn’t want to lack control while driving, or with the staff you hire, so why wouldn’t you want to control what people are seeing on your TV?

A good waiting room opts for safe, family-friendly content on the TV. However, safe and family-friendly isn’t guaranteed with TV services like cable and DirecTV; which have no way of blocking graphic/inappropriate content. As a result, people can hold you and your facility accountable for things that are beyond your control. When shopping for the best TV service for your hospital waiting rooms, look for something that works for you, and keeps your patients happy.

IRTV for your Hospital Waiting Rooms

It’s Relevant TV is a waiting room TV platform designed with medical offices in mind. Combining the best aspects of television and digital signage; IRTV gives you control over what comes on your TV. With It’s Relevant, there’s no missed opportunity to reach your visitors; because your marketing ads play alongside the interesting, family-friendly content that comes with IRTV.

Don’t settle for a TV service that you don’t control, or one that invites competitor ads onto your screen. You can do better, and in this growing age of technology there is no reason to stick with an antiquated cable service.

Your Waiting Room TVs are Different from Your Patient Room TVs

Whether it’s your waiting room TVs, the TVs in your patient rooms, or even the ones in your nurses’ stations or employee lounges; TVs play a vital roll in your hospital. In fact, it’s hard to settle down anywhere in a hospital without seeing a TV from where you’re sitting. That’s why what goes on the TV is important. But before you throw any old thing on the screen, you should consider what the TV is for.

Waiting Room TVs vs Patient Room TVs

When deciding what to put on the TV, it’s important to recognize that the TVs in your patient rooms serve a different purpose than the TVs in your waiting rooms. Patient rooms are places where patients have a one-on-one experience with the TV. They can also be there for an extended period of time. That being said, it’s a no-brainer as to why cable is the preferred choice for patient rooms. The patient gets to control what’s on their TV. They are the primary audience of that television, and as such can choose the exact content they want to without upsetting anyone else.

Waiting room TVs are different. If you have a solution that works in your patient rooms, it’s likely not the best solution for your waiting rooms. The time spent waiting is usually less than in exam rooms, and the audience is different. The content on your TVs should reflect that.

Patients gathered in a waiting room aren’t there to watch TV like they would at home. They’re in a waiting room, waiting to be seen, or waiting for someone else to come back from treatment. Waiting room TVs are casual distractions to help pass the time. Patients neither have the time, nor the interest, to invest in shows or segments that run 30-60 minutes long. So why pay for something that people are ignoring? You can do better than cable, or a medical TV display for your waiting rooms.

IRTV: Better Waiting Room Television

It’s Relevant TV is television designed for waiting room settings. It’s short-form, family-friendly content is split into 40+ categories that you pick and choose from which people genuinely enjoy watching. Patients gathered in waiting rooms aren’t individually in control of the TV, or TVs there. The ability to have multiple programming types appearing on the screen, which helps the patients all find something they enjoy, and keeping the content a short, 2-3 minutes long is best as you can shift between many content types to please the greatest number of people.

So leave cable to the patient rooms, and explore how you can do better for your waiting room TVs with It’s Relevant TV.

 

Top 5 Ways to Modernize Your Hospital & Waiting Rooms

Striving to modernize your hospital is an essential task, but it doesn’t have to be a difficult one. With a new age of technology that has given us countless innovative ways to improve our lives and businesses, figuring out where to begin may seem daunting; nevertheless, this article will explore the top 5 ways to bring your hospital into the 21st century.

Modernize your Hospital: Where to Begin?

Improving your hospital begins with improving patient experience, and patient experience begins in the waiting room. A comfortable, modern-style waiting room is the key to improving your hospital as a whole. The following 5 points will show you how you can achieve that goal:

5.) Forward Thinking:

Favoring progession, exploring innovative technologies, and investing in new ways of doing things is the first step towards bringing your hospital into the new age. First and foremost, it’s important to recognize that things change. Change can be difficult, but it’s a good thing. Keeping up with technology lets you keep up with your patients; by staying in the past, you’re disconnecting yourself from them. Do some research, explore your options, and see what’s out there!

4.) Communication & Productivity:

The ways in which we’re able to communicate with one another has evolved greatly over the years. When it comes to your hospital, improving the ways in which you’re able to communicate with patients, and staff, is a great step towards forward thinking.

In an evolving culture where emails are missed and ignored, hospitals are looking for new ways to communicate with their staff in places they’ll notice important messaging. At the same time, they’re exploring new ways to inform patients of important reminders, services they could be utilizing, and overall reasons to come back and improve their health and overall well-being. If you’re curious where to start, there’s no better way to get someone’s attention than the TV.

3.) Decour & Ambiance:

Never underestimate the power of interior decorating, because nothing leaves a lasting impression quite like a first impression. A few well-placed plants, some hanging portraits, and a TV, can make or break a waiting room. It’s all about atmosphere. Making sure there are decorative features to fill blank spaces, comfy chairs to sit in, no unsettling stains or holes in the wall, and something good on the TV; all of these are important factors to consider when modernizing your hospital.

2.) Patient Comfort:

Ensuring that patient comfort is up to par should come at no surprise, a good health center puts its patients first. Hearkening back to the idea that patient experience begins in the waiting room, it goes without saying that comfortability is closer to the top of the list.

The key is generating a positive experience that won’t leave patients feeling nervous, stressed out, or worse than they were when they arrived. There are many new and innovative ways to generate that kind of positive experience, but the most effective means is through your waiting room TV. The right TV service can make all the difference in the end. Finding one that works for you often means moving away from cable, boring slideshows, or unsettling medical content.

1.) Technology:

There’s no better way to modernize your hospital than modernizing your technology. This starts with the TVs in your waiting room. Not the TVs themselves, but what’s on them.

As many hospitals strive to keep up with patient demand, many are forgetting to bring their TVs the modern age – settling for an antiquated solution instead. Cable, and looping medical displays, are holding hospitals back when their TVs could be doing so much more for them and their patients. We’re no longer in an age where the only thing that can go on the TV is cable, and we’re well beyond needing to settle for cheap, all0medical-related content. Take some time to explore cable alternatives that are out there for hospitals to take advantage of, and see how you could improve your hospital.

Modernize your Hospital with It’s Relevant TV

Utilizing It’s Relevant TV is an easy step in the right direction to bring your hospital’s waiting room into the 21st century. A new and innovative approach to waiting room TVs, It’s Relevant provides hospitals with a custom TV network; one that you control. With content that is interesting, family-friendly, and spread across 40+ categories to pick and choose from – that generates a more welcoming environment, and gives patients a pleasant distraction as they wait for treatment.

It’s Relevant is forward thinking. It combines the best aspects of television and digital signage in order to deliver a final product which improves patient experience, and allows you to engage with them, and your staff, on levels otherwise impossible with cable TV, or medical TV displays. It’s also future-proof, because the service and technology evolves with the times.

Explore It’s Relevant TV, and see how it could transform your waiting room TVs.

Cable TV Deals in Your Zipcode

Finding the Cheapest Business Cable TV Rates

If you have a TV in your business, the first step is putting something on it, plain and simple. A blank TV screen gathers as much business as a rolling stone gathers moss. But whether it’s business or moss that you’re trying to gather, the stone needs to get rolling first. And getting started means choosing a provider…

Between service providers such as Comcast, Verizon FiOS, Time Warner, AT&T, and Mediacom, there are a number of cable subscriptions out there for businesses to take advantage of; each with their own perks, packages, and reasons for choosing them over a telephone company TV solution. So how do you choose? Most people go for what’s cheapest, but even if you start with the cheapest, the rates rise quick.

Is Cable TV Best for Business?

In short, NO. Depending on the type of business, the TV may be used for a number of different reasons. More often than not, a TV is in place for to offer visitors a comfortable distraction. Something to take their minds off of waiting. But in the end it all comes down to customer satisfaction. A satisfied customer and a better experience helps ensure future visits and more business.

In the end – you don’t want to settle. It isn’t a stretch of the imagination to envision business owners choosing to go with cable simply because It’s TV, and that TV goes on the TVBetter alternatives than cable exist – and there’s an option beyond basic cable and telephone company TV geared towards improving your business, and bottom lin

Making the TV Relevant to Your Business

It’s Relevant TV is a service that transforms televisions into tools that improve customer experience, and helps generate more revenue for your business. IRTV is a unique waiting room TV software that replaces cable television with short-form videos that streams directly from a vast library of content. Content that is family-friendly, arranged into categories to choose form based on the interests of visitors, and licensed for display in public.

It’s Relevant airs alongside your own original content, personal ads, or highlights you want people to see. The ability to showcase additional services, deals, and ongoing specials while visitors are watching the TV gives you a unique opportunity to inform them of things they might not have been aware of, which they’ll then come back for later.

Cut the Cable

Unlike cable, It’s Relevant TV is designed with businesses in mind. Cable is a flat expense, it’s a service that you pay for without any real return – whereas It’s Relevant TV represents a noticable ROI in the way of educating visitors on additional services. It’s all about getting people to come back more, and spend more – all the while creating a better experience.

Top 5 Cable Service Providers with the Most Coverage in the U.S.:
Verizon FiOS
Comcast/Xfinity
Time Warner
AT&T
Mediacom

It’s Relevant TV has full coverage across the Unites States. It is available wherever you have high speed internet (with as little as 0.5 Mbps download speeds – most businesses have 25-100Mbps speeds):

It's Relevant TV Service Availability Map
It’s Relevant TV Service Availability Map

 

 

 

 

 

 

 

 

 

Some of the top savings zip codes: 79936, 90011, 60629, 90650, 90201, 77084, 92335, 78521, 77449, 78572, 90250, 90280, 11226, 90805, 91331, 08701, 90044, 92336, 00926, 94565, 10467, 92683, 75052, 91342, 92704, 30044, 10025, 92503, 92804, 78577, 75217, 92376, 93307, 10456, 10002, 91911, 91744, 75070, 77036, 93722, 92345, 60618, 93033, 93550, 95076, 11230, 11368, 37013, 11373, 79912, 37211, 30043, 11206, 10453, 92154, 11355, 95823, 77479, 91706, 10458, 92553, 90706, 23464, 11212, 60617, 91709, 11214, 11219, 91910, 22193, 77429, 93535, 66062, 93257, 30349, 60647, 77584, 10452, 77573, 11377, 11207, 77494, 75211, 11234, 28269, 11235, 94544, 10029, 60625, 89110, 92509, 77083, 91335, 85364, 87121, 10468, 90255, 93065, 91710, 10462

Creating a Business Ad Network Using TVs

Business ads are a great tool for, what else? Improving business. However having business ads is only half of the game. In order to get your time and money’s worth out of those ads, you need a platform for them to run on – you needs TVs. TVs let us get messaging across better, and faster than anything else out there – and it’s as simple as putting TVs up in public places and selling ads. This article will highlight a few things to consider when creating a business ad network.

Business Ad Network 101

Think of all the places you see ads these days. TV, radio stations, highways, on buses and billboards, in newspapers – even in front of YouTube videos. They’re everywhere.

How can you capitalize on this trend?

Leveraging ads in businesses is the fast-track to becoming reaching customers. Showcasing your ads inside a business gets visitors exposed to your brand, and more importantly, educates them on services they might not have been aware existed – services they’ll come back and take advantage of. It’s a win-win, and a great way to market your business.

Combining Digital Signage Software with your Business Ad Network

If you’re serious about building a business ad network, you need more than just ads for it to be effective. A signage system that loops the same ads again and again is no good, and could be harmful for your message. You need to pace it with content in between ads; doing so will make it look, and feel, like a real live television network. But you need content to do this, and licensing content is expensive. Fortunately, there’s a solution.

IRTV Can Power Your Business Ad Network

It’s Relevant TV brings the best in digital TV signage and waiting room TV software. With a network library of over half a million videos, your business ads can be uploaded and played alongside fun, and interesting content. IRTV’s videos are split into 40+ categories you pick and choose from – everything is fully customizable, and can be controlled through a digital signage app on your phone. From anywhere.

Plain as day – if no one is looking at the TV, no one can absorb your ad message. It’s Relevant gets visitors to look at the TV by mixing programming with your ads. When you combine those ads with IRTV’s content, you create a living network tailored to your business. One that’s designed to get people to come back more, and spend more.

Visit itsrelevant.com, and explore building your own television ad network.

 

Playing YouTube on your Waiting Room TV

Playing YouTube on your waiting room TV may seem like an easy, cost-effective solution for waiting room entertainment; but the ease of using YouTube comes with a price – one that too few business owners are aware of, and even fewer can afford. This article will highlight the top 3 risks of playing YouTube on your waiting room TV.

1. YouTube for your Waiting Room TV is Illegal

Perhaps the most important is understanding that playing YouTube in your waiting room is illegal. Showing YouTube videos in a public setting, or pulling videos from YouTube itself for your waiting room – without expressed consent or permission, violates YouTube’s Terms of Service. In the end, you can’t put YouTube on your waiting room TV for the same reasons you can’t play Netflix. It costs a lot more than most businesses are willing to spend in order to license content legally. In addition, some content owners don’t want to play their content inside of certain businesses and it’s their decision to make, they own it.

2. It Takes Money away from Content Producers

Content creators struggle to produce videos from the small amount of money YouTube ad revenue provides them. When those videos are played in a public setting, it’s effectively robbing them of monetization they need in order to keep producing.

Imagine a patient comes to visit you, individually, to learn more about a medical specialty you offer. You would charge each patient that comes in for a visit. If that patient took a recording of you giving advice without your permission, and shared it with others inside of another medical practice or business without giving you your rate, you would not approve. Displaying YouTube videos in your waiting room without proper licensing is along the same lines. Videos licensed for public display or distribution are priced differently than ones made for private one-off viewing.

3. The Risk of “Related Videos”

If you’ve ever spent any length of time on YouTube, then you probably know how the site will autoplay “related videos” once a video is finished. Many YouTube videos are short. In fact, that’s part of their appeal as a waiting room TV solution. But what happens when those short videos are over?

A new video can be played. Automatically.

Once a video is done playing, or you’ve reached the end of a selected playlist – if your screen doesn’t get stuck on a frozen menu, YouTube will automatically select the next video for you. In those cases, you’re not in control of what plays next. What comes after, however related, may be inappropriate or graphic for your visitors. Why risk it?

The Safer Solution:
IRTV for your Waiting Room TV

It’s Relevant TV is a television network designed with waiting rooms in mind. It combines the best aspects of TV and digital signage; transforming your TV into a tool that will improve visitor experience, and help increase monthly revenue.  Some of the world’s top TV networks as well as interesting YouTubers make their content available to IRTV through licensing agreements. This means you will have a whole host of great videos without the risks.

Compared to other waiting room TV software, nothing comes close to the control and customization IRTV gives users. Pick the types of programming you want, and automatically filter out the things you don’t. You also have the added benefit of being able to mix in your own videos and messages throughout.

You can learn more about It’s Relevant at itsrelevant.com.

Top 3 Customer Retention Strategies: Things You Should Be Considering

Customer retention is a vital part of any thriving business, but getting people who visit your business to come back can be hard. The start to a good customer retention strategy is as simple as putting yourself in their shoes. What does a visitor experience when he or she enters your business? What strategies are at work to make a it more welcoming place? This article will delve into the top 3 things to consider when coming up with strategies to nail those return visits.

Customer Retention Strategy #1:
A Good First Impression

You can spend all the marketing dollars you want on strategies to try and get people in the door; none of it matters if the first thing they see when they get there is something that will send them running for the hills. Never underestimate the power of a first impression. The first things that a visitor experiences within the first few minutes of being in your business are critical. What they see, how they’re treated, and the general vibes of the place are all factors that help determine whether or not you can count on that person coming back. For a more in-depth look into the factors that make or break a first impression, check out this article: Top 5 Factors to Enhance Your Business Environment.

Customer Retention Strategy #2:
Social Media

In the age of Facebook, Twitter, and Instagram, any business that doesn’t have a presence on social media is at a disadvantage. Social media keeps you connected to your customers when they are outside of your walls.

Getting visitors to follow you on social media platforms is a task in and of itself, and depending on the kind of business you have, it can be that much more difficult to get people interested in following. So what’s the trick? First, people need to be reminded that you exist on social media. This can be accomplished by printing pleas for followership on cards, shirts, and various other promotional items; but does that really convince people to follow you? You need to do more than just remind visitors to follow you on social media. You have to give them a good reason to follow you.

In truth, a good reason can’t be printed on a flier and handed out – it needs to be experienced. Visitors will follow you on social media when you show them what they get out of following you. Whether that thing is funny pictures, posts about hobbies they share, or even specials that give them a reason to come back – it’s all possible through social media.

Customer Retention Strategy #3:
Signage

Customers come back if they have a reason to. It’s your job as a business owner to educate them on why they should return.

Literature, brochures, and other types of signage are some of the classic business strategies for customer retention. Customers come back if they have a reason to. For good reason; it’s an effort to get the brand out there, and it can spruce up an otherwise blank waiting area. But relying on things like posters, or promotional items like pens and T-shirts to promote your brand doesn’t cut it. Posters go unnoticed. People throw out literature. And promotional items take up a lot of valuable space. The right approach to signage is investing in something people will notice, something that is informative, and something that doesn’t clutter up your storage space.

All-In-One Customer Retention Strategy: It’s Relevant TV

It’s Relevant TV is a custom TV network that makes for a great first impression, helps generate followers on social media, and gets your brand noticed.

First time, and even returning visitors are entertained by the engaging, and informative content. The videos get people to look at the TV; at which point they notice your brand, your messaging, and anything you want them to see. Strangely enough, the messaging that went unnoticed on posters gets noticed the TV. It’s Relevant TV also integrates with your social media accounts. Visitors are able to see recent posts from Facebook, Twitter, and Instagram directly on the TV in between content. This gives demonstrates the reasons for them to follow you, and then they do!

It’s Relevant TV is TV made for businesses and waiting areas. It’s affordable, customizable, easy-to-use, and improves visitor experienceand your bottom line. Visit: itsrelevant.com to explore a better alternative for your TV.

Top 5 Factors to Enhance Your Business Environment

Cultivating a welcoming business environment is instrumental to a successful business. There are a lot of elements that contribute to a setting that people will respond positively towards; even the smallest factors can make or break a visitor’s experience and influence a return visit. This article will explore the top 5 factors that will enhance your business environment.

Identifying the Elements of Your Everyday Business Environment

From the television on the wall, to the stereo speakers playing music – to the friendliness of the staff, and even the cleanliness of the rooms; no element is too small when it comes to its role in generating a welcoming atmosphere that visitors will enjoy. But why is each one important? How can you take control of the most important elements?

5. The Scent of the Setting

“In addition to being the sense most closely linked to memory, smell is also highly emotive.” – Fifth Sense: Psychology & Smell.  Scents, as well as anything having to do with the 5 senses, are the foundation of a lasting impression. The right scent can invoke memories, familiarity, and associations that make for a positive experience. As beneficial as a good smell can be, a bad scent can leave just as strong an impression – perhaps stronger in some cases.

4. The Music & Ambience

There’s nothing like fitting music playing in the background to make you feel welcome. It helps you take in and appreciate your surroundings a little more. Whether it’s the radio, or some simple sound ambience, a little music can help visitors relax, unwind, and put them in a more positive mindset – which is good for you, your business, and your bottom line.

3. Tidiness / Cleanliness of the Rooms

Never underestimate the power of a pristine and organized business environment. The skills that may ring in your ears from when your parents to tidy your room are the very same skills that can be applied when improving your business. Something as simple as making sure magazines are nicely stacked, or making sure chairs aren’t dirty or in bad shape goes a long way. In order to improve visitor satisfaction scores, keep everything neat and tidy – especially the restrooms. People love to write reviews about bad experiences, typically more than they’re compelled to write good reviews on sites like Yelp, or Google. Keep on top of appearances. Set small goals or daily checklists to cover each day so the business is left in a welcoming state for the next.

2. Staff Friendliness

It goes without saying that the friendliness, attitude, and people-skills of your employees contribute to one of the biggest factors that make up a successful business environment. A bad experience caused by someone you employ is a fast track to a bad Google or Yelp review. And worse, the review will stick there for the whole world to see a lot longer than their visit lasted. Aim to make your staff happy. If they are happy they will hopefully pass their happiness onto your visitors. Finding ways to celebrate your staff, or highlight their achievements, is a good way to boost workplace morale.

1. The TV on Your Wall

Possibly the most important, and certainly the most versatile tool available to business owners, is the TV. Whether it’s the news, some random channel, or just white noise, the familiar glow of a TV can go a long way. Familiarity is a fine foundation for a relaxing setting; when it comes to generating a positive business environment, nothing is more familiar than a television set. TVs are great, but what’s on those TVs matters more. Depending on which service you choose to run on your TV, you could be spending a lot without getting anything back.

It’s Relevant TV Helps Build a Better Business Environment

It’s Relevant TV creates custom TV networks that are designed for businesses. Instead of attention-demanding TV shows that run 30-60 minutes long, It’s Relevant plays short, 1-4 minute videos across a broad range of categories you choose from. People like a variety of different things, so there are a variety of different things on the TV for everyone to enjoy. The interesting, family-friendly content engages viewers and gets them looking at the TV.

With It’s Relevant TV, you’re able to reach the people who visit your business in ways that you simply can’t with cable. Unlike cable, It’s Relevant gives you control over what goes on the TV – which includes your own custom videos and messaging that you want people to see. The service allows you to upload as many personal videos, ads, and messages as you like; and played them in between and alongside our fun and engaing content.

Don’t settle for a TV subscription that gives nothing back. If you’re keen on building a better waiting environment, visit ItsRelevant.com.