Best Ways to Get Positive Reviews for Your Business

In the age of the internet many people like to “Google” a business, medical office, or restaurant before they visit it. It’s human nature to want to get an idea of what you’re “in for” before you visit somewhere you’ve never been. And the internet has made it easier than ever before to find out just what to expect.

Your potential customers will find two things as they search for you:
1. The stuff you are promoting about your own business
(What you want them to know)
2. Reviews that others have left about your business
(Some things you may fear them hearing about)

What You Want Visitors To Know

Every business owner wants their visitors to know the “good stuff” about the business. You want to share why the business is preferred by so many, how many honors, records, or awards you may have, and how much recognizable members of your community love what you do. A lot of this can be achieved through carefully crafted media. Media takes many forms, but most businesses these days start with a website.

Your Website
Your website is a place you can share all of the above, all while keeping within your brand identity. You can share photos, videos, testimonials, product details, hours and information all on a website designed to look and feel like your business. Not only can a great website promote the business itself, but it can add to it. Examples of this can be found in restaurants, retailers and medical offices that have added online ordering, curbside pickup, and appointment setting. All of these conveniences can make customer experience more positive.

Your Business Environment
How to people feel when they walk in? What kind of conveniences are in place for your visitors? If they have to wait, what are you doing to make their waiting experience b? All of these questions look at your business environment. The physical space in which your visitors see and feel. There are many things you can do to create a more positive environment, but we suggest starting with the simple things like putting in comfortable seating and making conscious choices about what to put on your TV.

Your Advertising
How you portray yourself in the public eye will inform how people think of you. Advertising has long been a way to shape public perception. That’s why it’s so often used in politics and branding. Whether you are creating a billboard for the highway, or a TV commercial to air, there is great power in advertising. The more times people hear something the more they embrace it, so think of advertising as the way to get your controlled messaging across.

Now advertising has come a long way in the past few years, and it’s not all about paid slots anymore. Airing a TV commercial on local cable can be really expensive, especially if you want to replay it a bunch of times. We’ve found that creating your own TV network within your business is a much more cost effective way to take advantage of the TV medium, without having to spend money every time you want to air the commercial. Platforms like It’s Relevant TV offer businesses an unlimited number of playbacks of their own ads within their businesses– while mixing them with TV content matched to their audiences. It’s a great way to create a comfortable and controlled environment for your visitors.

Improving Online Reviews

Every business owner wants their visitors to know the “good stuff” about the business, yet so many review sites seem to be filled with more bad than good. It’s unfortunate, but human nature favors something psychologists call the negative bias. It’s the notion that we are drawn more to the negative than the positive in many situations. Simply put, one negative review can do more to hurt you than 1 positive review can to help. You may even feel that 1 negative review does more harm than 5 positives do to provide good, because negativity is so much more powerful in society.

So how can you avoid these hurtful negative reviews? The best way to do this is to provide your visitors with positive experiences. Easier said than done right? It is, but it can be easier if you follow a few best practices:

Do the Best You Can To Start
Always put your best foot forward. Do what you can to make people comfortable in your space and address things you feel might be problems before they become them.

Communicate to Your Visitors
You want to let your visitors know that you care about them. Let them know what you are doing to make their visit a great one. We recommend highlighting things they may not know about on your TV or through another display. “Skip the line next time with our new mobile app”.

Get Timely Feedback
Don’t assume that you’ve done everything right. No one is perfect, and every business can improve. But it shouldn’t be a guessing game. The way we can all best improve is to solicit feedback from our visitors.Getting feedback from people while their experiences are freshest in their minds is vitally important.

There are a few ways you can do this. Send an email or text message immediately after someone visits if you have that info. If you don’t it’s even easier to post a message on your TV with a QR code that visitors can scan while they are there. Once they scan it they can answer a brief survey and you can get direct feedback, while they are still in the building.

Review Their Feedback
Getting great feedback is the first step, reading the feedback and understanding it is the next step. It’s best to have a member of your staff assigned to this role so that it is done regularly. This is not an old fashioned “comment box” mentality, opening the box up once a month and looking at some anonymous notes that you can choose whether or not to act upon. In today’s society people expect you to act quickly.

Act Upon Feedback & Communicate Back
After you have reviewed the feedback, and whether or not you intend to act upon it, you should communicate back with your visitor. Don’t wait more than 24-48 hours to get back to people that have left you feedback. You want to show your visitors that you value their opinions and they time they took to message you. If you do intend to make a change or if you have a solution for them personally let them know so that they feel that you have solved their issue.

Why it is So Important to Ask for Feedback

There is also an added advantage to soliciting this feedback. Often times when someone has a bad experience they want to tell someone. If they tell a friend it may cause their friend to not visit you in the future. And worse, if they go online and write a review it may cause a whole group of people that don’t even know them to not visit you. By focusing their feedback back to you not only can you address it directly and do your best to help, but you are also diverting the negative review away from the public eye, and keeping it private.

How Much Does It Cost To Advertise On TV? | It’s Relevant TV

How Much Does it Cost to Advertise on TV?

Great question! The answer depends on whether or not your ad is going to be local, or national. Local ads cost significantly less, and are the go-to for smaller businesses for obvious reasons; your business with 1 to 3 locations on the East Coast doesn’t need to reach people in California. National ads- on the other hand, will cost much more per spot, but will cost less when divided among the viewers you are reaching.

If you’re reading this, chances are that what you’re interested in is a local advertisement — however both will be covered. Before we start, it is worth noting that there’s a third option that most business owners don’t think of; which is running your ads on the TV within your business itself. If you think that’s counterintuitive to the point of playing an ad on television, keep on reading and see why more and more business owners are adopting this new strategy.

Want to Advertise on TV? Here’s what to Expect

Business owners looking to run a local ad can expect to pay upwards of $1,500 for a 30-second advertisement on a broadcast network — compared to national ads, which can cost as much as $120,000 for an ad of the same length. Cable TV networks in limited areas can cost as little as $50 per spot, but the viewing audience for those ads is very small.

A Quick Calculation:
Just think if there are 200,000 cable subscribers. 50% of them may be watching TV at any given time, so that’s 100,000 audience. Now, those people have the choice between a thousand different cable channels. Most will gravitate towards the broadcast stations like NBC, Fox, CBS and ABC. So you may only be left with 40,000 viewers that are choosing between the other 1,000 channels. Divided evenly between the channels you might expect that ad to be shown to just 40 people. So even for a “cheap” ad on regional cable purchased for $50, you’d be paying $1.20 per viewer in the example above.

Television ads are costly, and that money spent is a lot for a small business — especially when there’s no guarantee that you’re going to make that money back. When it comes to most advertising platforms; cable TV, billboards, newspapers, etc. — you’re paying to have your message exposed to thousands, if not hundreds-of-thousands of people on the off-chance that a large number of them will see it, be interested, and then act on it. That’s a lot of off-chances.

Don’t bet your advertising budget on the Law of Averages. Not when you can achieve the same goals, with the same ad, for far less money.

The Advantages of Advertising on your Own Business’ TV

Some might argue that the point of having a commercial ad is to have it play on broadcast television; in people’s homes. The “I don’t need to advertise to customers who are already in my business” stance comes from a place of logic, but it has its flaws. Most notably, it’s ignoring the simple fact that those customers- who are already in your business, are there because:

1.) They trust you, or they trust your brand

2.) You sell a product that they need, or you offer a service that you provide.

3.) They are statistically more likely to (re)visit your business than someone who had never been there before.

Less often than you might think it’s because they saw your ad at home on TV. The small handful of “those-interested” that you might get out of a TV ad will have an equal mindset to those who are already visiting your business naturally. It’s far easier, and way more cost-effective, to target customers who are already in your location.

Why spend thousands of dollars fishing for 1-in-1,000 people who are interested in your brand when you can instead target 1,000 visitors who you know are already interested?

Selling visitors on additional products and services while they’re right there — where they can buy or act on it that second, is the best strategy for generating more sales and repeat business. If you were advertise on TV, your product, service, or message would REALLY have to motivate the consumer to stop what they’re doing, get up, go out, and visit your business. No matter which way you look at it, the best place for your business’ ad is your business’ TV.

Finding the Right Advertising Platform to Stream your Business’ Ads

DIY solutions cost time, money, and upkeep to maintain; trust a business TV provider to do all the hard work for you.

Finding the right platform can be a little overwhelming, especially if you’re new to the technology. The best place to start looking for business TV software is It’s Relevant TV. The TV experts there know businesses, and they know television; schedule a call with them for a closer look at the technology, or chat with a representative if you have any questions about using custom TV software in your business.

If you’re going to advertise on TV, make it your business’ TV.

Marketing Inside Your Business: Broaden Your Marketing Horizon

Most marketing dollars are spent on “external marketing.” That is, marketing which is done physically outside your business. Having to market is necessary for any business – it allows you to advertise your brand, giving you the chance to bring in new customers, and remind old ones that you still exist. There are plenty of ways to get your message out and raise brand awareness, though they are often quite expensive…

Some of the Most Common External Marketing Techniques:
– Billboards ($3,000 – $30,000+)
– TV Commercials (Local: $200 – $1,500+ / National: $342,000+)
– Facebook Advertising ($7.19 @ 1000 CPM)
– Google AdWords (Avg: $1 – $2 per click / High: $50 per click)
– Newspaper Ads ($7.25 – $43.50)
– Bus Ads (Small: $150 – $600 / Large: $3,000 – $6,500)

A Less Expensive Alternative

If there is one downside to an external market solution, it is the high cost that comes with it – though advertising on platforms outside your business isn’t the only answer. Too few business owners recognize the potential to market inside their businesses when such a solution can be both cost effective, and beneficial for drawing in more business – not from attracting new customers, but rather by getting older ones to return instead. In the end, the most important step is choosing which platform will carry your brand and message.

It’s Relevant TV is an Inexpensive Internal Marketing Solution

When it comes to market strategies there are two simple truths to consider. One; it’s more expensive to market outside of your business than it is to market inside it. And two; it’s easier to get an existing customer to come back than it is to get a new customer to visit for the first time. That’s where It’s Relevant TV shines.

It’s Relevant is a service that transforms business TVs into tools that not only allows you to market your brand, but improves visitor experience as well. The service gives your business access to ever-changing interesting short-form content that’s designed to draw the eye better than traditional signage. And while people are engaged, they are exposed to your brand and messages. It’s Relevant TV saves on the traditional marketing costs while using a more effective medium – your TV. It targets existing customers, getting them to come back more, and spend more.

For more information please visit: http://www.itsrelevant.com

Why Customer Retention Should be a Higher Priority than Customer Acquisition

In-Location Marketing vs. External Advertising

Customer retention is key. Most marketing budgets center around getting a company’s message out to the masses. TV commercials, print ads, billboards, sponsorships, direct mail, are all forms of external advertising that are commonly used to attract new customers to businesses. But once you bring someone in, what are you doing to get them to come back?

Companies that have to advertise all of the time in order to stay in business are likely not doing enough to keep their customers happy.

Many business owners focus most of their efforts on attracting new customers in order to make more money. But you don’t only need new customers! If your goal this year was to grow your revenues by 10%, would you care if that increase came from new business, or increasing the average spend from your current customers? Of course not! More revenue is more revenue.

Money earned from new customer vs. existing

They look the same, don’t they? Because they are! An added dollar earned from an existing customer is just as good as a dollar form a new one. But it’s proven to earn that extra dollar from an existing customer than to get it from a new one.

“Research shows that it can cost up to 30 times as much to get a new customer as it does to keep an existing one. It pays to stay very close to your customers, so you know their exact needs, today and tomorrow. Your aim is to be irreplaceable as their supplier.”
–Mike Johnston, The Chartered Institute of Marketing

An Inexpensive Solution

It’s Relevant TV has come up with an easy way to increase customer retention (getting customers to come back more often). Each custom TV network IRTV creates is unique to each business that displays it. Short-form TV programs grab the attention of visitors while the integrated real-time social media and promotional tools help get the business’ message across.

If you own or manage a business and have a TV, It’s Relevant TV offers a free consultation. You can explore various types of programming with an expert and start to craft something that will do much more for your business.

For more information check out It’s Relevant TV’s official site: http://www.itsrelevant.com or call their U.S. Headquarters at: (203) 588-1689