The coronavirus outbreak is hitting restaurants hard. In the midst of a pandemic where people are being advised to self-quarentine, limit contact with others, and avoid going out in general; a industry that mostly thrives on people sitting down and eating in public is understandably affected. With stories in the news about businesses closing each day, figuring out how to keep your restaurant open during the outbreak might seem like a challenge. First thing’s first:
“Don’t Panic.” -Douglas Adams
The following article will explore some of the ways that restaurants are managing to stay afloat despite the rising panic.
Step 1: Switch Off the News in your Restaurant
If you have the news playing in your restaurant, turn it off. Currently, the news is roughly 90+% coronavirus stories. Choosing to have the news playing is likely doing more harm than good for your restaurant for reasons you can read more about in this article.
Generating business at this time is hard enough without your TV reminding customers that they’re at risk for contracting COVID-19 by going outside. Switching off the news is the first, and easiest step you can take towards making your restaurant more welcoming to customers who are concerned about the virus. Click here for ideas for what to put on your TV instead.
Step 2: Combat Coronavirus Fears With Good Practices
Thoroughly sanitize tables, counters, touchpads, and doors.
Fight fears about the coronavirus outbreak and make sure everything is 100% clean 100% of the time. Each day, more and more people are electing to stay at home; which means less and less people eating out at restaurants. If a customer visits your restaurant and feels comfortable with the cleanliness in spite of recent events; chances are they might come back.
Not everyone is sitting on a stockpile of food.
Because of that, you can count on many Americans relying on the food industry to keep them fed. Those individuals are going to be on the lookout for a place they feel confident getting food from regularly. Show your visitors that you’re making an effort to keep things clean and you’ll be their go-to for food. Bonus points if they tell their friends and family that your restaurant is safe!
Step 3: Promote Mobile Order & Delivery Options
Customers are less likely to be dining in at restaurants in order to minimize exposure and limit contact with others. In some cases local governments will not even allow for sit downs to happen. Because of this, you’re more likely to see customers opting for carry-out, or delivery. Your restaurant can still thrive by providing easy ways for people to order, pick up, or get their food delivered while retaining social distancing.
The trick is communicating with your customers.
Encouraging your customers to order food online is easier said than done. Statistically speaking, the easiest way to get your customer’s attention is through the TV. People notice messaging on the TV like you’re noticing this boldface text now. It draws they eye, and simply allows the message to be received easier. Customers will be grateful for the convenience, and you’ll have a better time keeping your restaurant open during the coronavirus outbreak.
Click here for more information on putting important messaging and promotions on your restaurant’s TV.