Top 3 Steps to Remove Bad Reviews From Yelp and Google

Bad reviews hit businesses hard. Having a bad review, or a one-star rating, show up whenever new or even repeat customers search for your business might as well be a big sign that says: “DON’T COME HERE.”

Often times that’s EXACTLY what it says.

While there’s no way to easily delete a negative review that’s impacting your business, there are ways of getting around them. You want to avoid these kinds of reviews, and generate new positive reviews instead. There is great technology out there to encourage exactly this.

Step 1: Finding the Bad Reviews

Before you can act on negative feedback, you have to find it first. Knowing where people are posting about their experiences in general is the best place to start. Whether you own a restaurant, an urgent care, a dentist office, or car dealership; if one of your visitors has a bad experience- i.e., one so bad that they feel compelled to leave a negative review. Chances are that review can be found on Google. Other popular review sites include: Yelp, TripAdvisor, and Citysearch. Look up your business on each one of these sites, if you haven’t already, and see what people are saying.

Step 2: Addressing the Bad Reviews

A good practice for any business owner is to dedicate a member of your staff to finding any negative reviews that might be out there. Most review sites have the option of commenting on someone’s post. If you’re able, address it ASAP! Remember- it’s important to be as polite, understanding, and considerate as possible with your feedback. The original poster might never see it, but you can bet others will. And your response is more for everyone else, than it is for the person making the complaint in the first place.

Responding to Comments Makes a Difference

Seeing your responsiveness goes a long way towards those viewers giving your business a chance in spite of a bad review. In some cases, your responsiveness is more important to people than whatever misstep you, or your staff, might have made in the first place. Responding to feedback is a quick and easy way to fix things.

On rare occasions. you may be able to get a once-frustrated-customer to change or remove a negative review entirely.

Yelp SC4 — What you put on the TV is important!

In addition to being aware of these reviews, you need to address the concerns in a way that prevents people from having negative experiences in the first place. The most common negative reviews we’ve observed, in no particular order, are; visitors complaining about loud TVs, the [political] news, long wait times, rude staff, and shabby waiting areas. Fortunately, most of these problems can be resolved fairly easily.

Yelp SC6 — It’s not always about the food.

If visitors complain about what’s playing on the TV, consider a business-friendly cable replacement, or a custom TV network. When a visitor says that a member of your staff was rude, address the complaint and work with your staff. If you receive complaints about the cleanliness of your space, or other environmental issues, check out this article about the Top 10 Secrets for Creating the Best Waiting Room.

Step 3: Give Visitors a way to Leave You Feedback Directly

Giving your visitors a way to leave feedback is one of the best ways to prevent negative reviews from showing up on sites like Yelp and Google. Plenty of complaints are simple enough that they can be resolved on-the-spot if your visitors can be empowered to say something while they’re there.

How you go about this is up to you. Whether it’s a box, a billboard, or an email they can address specifically, you can’t go wrong. Some businesses even provide a telephone number customers can send a text message to in order to voice their opinions. However, more important than the “how,” is getting your visitors to know that they can come to you directly if they have a complaint, or grievance. Your TV can help.

One of the best ways to encourage on-site feedback is through messages on your TV. Consider investing in waiting room technology that allows you to customize what’s on your business’ television. We recommend visiting ItsRelevantTV.com as a great place to start. By being proactive with your environment and publicly asking for customer opinions directly, you will be able to address the bad reviews before they ever hit the sites, and encourage the posting of positive ones.

Top 3 Inexpensive Marketing Strategies for Businesses in 2020

Looking for some inexpensive marketing strategies and tips for 2020? This article features the top 3 ways to step up your marketing game for the new year. The best marketing strategies utilize the best marketing tools. The ideal marketing tool gets your messaging out there, and gets people visiting your business; that’s a no brainer- bonus points if it doesn’t cost you an arm and a leg.

If you’re interested in learning more about the best marketing tool for 2020, check out this article. Otherwise keep reading on for this year’s top 3 inexpensive marketing strategies.

#1 – Use Your TV Better!

The TV is hands-down the best way to get visitors to notice something. Take a moment to think about what’s playing on your business’ TV right now. 9 times out of 10, it’s cable; unless it’s something like a DVD, or Netflix- which is a mess of legal problems on its own. But if it is cable, ask yourself- “What is this doing for my business?” The short answer is nothing.

Many business owners don’t recognize the potential of their TV to act as a marketing tool. This is especially true for TVs that are in waiting rooms. Use your TV better by investing in a custom TV network; one that still plays content that your visitors will enjoy, but also educates them through important marketing messages, giving them reasons to come back.

#2 – Content Marketing

Show your customers, visitors, or patients what you’re made of! Whether you’re a restaurant, medical office, or a retail store- one thing is true across the board, and that’s that visitors are responsive to seeing your brand in action. People like seeing a brand demonstrate their expertise and values.

Does your business have a video library, or a channel on YouTube? Putting those videos on your business’ TV is a great way to get more mileage out of the content you’re producing and get more people excited about your brand. Have a podcast? You can do much of the same, either creating a video version of it or creating small video teasers to get more listeners on it.

#3 – Automation

Instagram allows you to share to Facebook, Twitter and Tumblr — The Instagram app allows you to share to Facebook, Twitter and Tumblr

Time is a valuable resource for any business. It takes time to do things, which costs money, and is also time spent not doing other important things. Automation helps free up precious time throughout the workday and allows you, and your staff, to devote time to other things that require a human being’s touch. The things that you can set and forget- you should set and forget. Such examples can be found in your social medial accounts.

Is your business on Facebook, Twitter, or Instagram? Are you posting to each account separately? Many of the social media platforms will automatically allow you to cross post simply by posting from one account. This saves a lot of time and will put your message on all of the platforms at once, allowing users of each to all see your messages.

Syndicating your social media posts to a medium that people will see now goes well beyond phones and computers. Your business’ TV, is the future of social media marketing. But, as you can imagine, that can be very time-consuming; however, it isn’t when it’s automated. Having a system in place that connects to your accounts and automatically displays your most recent social media posts really brings your messaging to life. There’s no better way to generate more followers than by showcasing your posts where people will see them; on the TV.

What Should Your Next Step Be?

Finding a custom TV network that’s fully automated, which features good, quality content, and allows you to promote your own videos and messaging should be your next step. The internet is full of software; enough to keep you browsing for days.

If you don’t have days to shop for the best waiting area television for your business, start by visiting ItsRelevant.com. You’ll find a cost-effective TV solution for your business that features great, quality content that people genuinely enjoy watching. It’s a solution that also gives you the freedom to promote your services, and display your social media on the TV.

3 Tips on Choosing The Best Dental Videos For Your Patients

Choosing the best dental videos to have playing in your waiting room depends on what you’re looking for. Are you looking for educational videos? Dental-specific content? Or just something visitors will enjoy watching?

Whichever it is, the following 3 tips for picking out the best TV programming for your patients should help you in your decision-making process. If you’re hot-to-trot, and you’d like to jump right into exploring your options, start your search with It’s Relevant TV.

Tip #1: Remember Who the TV is For

The TV in your waiting room isn’t for you, or your staff – it’s for your visitors. You, as a dentist, might find dental-related content interesting; the same, however, cannot always be said for your patients. Wait-time in a dentist’s office doesn’t tend to be very long– It’s actually amongst the shortest wait-periods in the healthcare industry. Even with a short wait, a 2-minute video of rotting teeth, bleeding gums, or a plaque-ridden mouth can make patients anxious, or paranoid about the state of their own teeth.

Even if the videos are meant to be educational, your viewers might not see it that way. But does that mean dental videos for patients are a bad idea? Not necessarily. The key to a successful waiting room TV for dentists is having a mix of dental-related content and traditional programming.

Tip #2: Avoid Looping Content!

The length of time that your patients are waiting may be short, but they’re not always by themselves. Parents of multiple kids might have 2-3 back-to-back appointments during the same visit to sit through. The last thing you want on the TV are the same 10 videos playing over-and-over. That can leave a bad impression on your messages, and your practice as a whole.

The best dental videos for your patients aren’t looping playlists, or medical displays anyway. Variety of content, and a large library of videos, are the two pillars of an effective dental TV solution.

Tip #3: Have Control Over Your TV

“Control. You must have control.” -Master Yoda

Having control over what’s playing is paramount to the success of your waiting room TV. The freedom to edit, upload, or remove videos and messaging from your TV is the level of customization you should expect from your waiting room TV software. But why is this feature important? Because not every custom TV network out there allows you to manage your TV’s content on your own or in a timely manner.

Some services leave you stuck with a short list of paid, preselected videos. Others, are chalk-full of ads that you can do nothing about, or contain messaging that you don’t want visitors to associate with your practice. And some make you wait weeks to implement any changes you need done.

Top 3 Marketing Podcasts Business Owners Should Be Listening To

Marketing podcasts are a great way to tap the minds of experts who know a thing or two about marketing strategies or growing a business. The world of business podcasts is hardly new; however if you’re like many business owners who are just tuning in and discovering what’s out there, finding the best podcasts that are relevant to your business can be overwhelming. This article will highlight the top 3 marketing podcasts that any new, or savvy business owners should add to their routine.

1.) Digital Media & TV Strategy for Businesses

Want to make your TV work for your business?

Presented by It’s Relevant TV; a leader in custom TV solutions for medical offices, car dealerships, and restaurants across the U.S., Digital Media and TV Strategy for Businesses is a weekly podcast which explores recent trends in digital media and television marketing, while also promoting best practices for business owners who want to get the most out of their television, social media, and video integrations.

If you’re looking to do more with your business’ TVs, are interested in marketing inside your business, or want a greater social media followership, then Digital Media and TV Strategy for Businesses is the marketing podcast for you.

2.) Social Media Marketing Podcast

Hosted by Social Media Examiner, Social Media Marketing Podcast airs insightful interviews from leading social media marketing experts as they explore how successful businesses utilize social media, devise new strategies, and gain noteworthy advice on improving social media marketing.

3.) Success Made Simple

Success Made Simple, hosted by world renowned speaker and author Dr. Dave Martin, is a must for success-driven business owners. This podcast features interviews from experienced businessmen, marketing experts, and celebrities who share their individual success stories and tips on how to improve your brand’s image and marketing strategies.